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Service Administrator Jhb

2 weeks ago

Benoni, South Africa Vision Elevators (Pty) Ltd Full time

Company Description

A local and nationally represented company specializing in the supply, installation and maintenance of products for the vertical lifting industry is looking for a Service Administrator to join our team in JHB.

**Job Description**:
Ensure Service Coordination and administration in relevant Branch

Ensure open communication with service technicians and assist where necessary

Ensure prompt logging and dispatching of all calls to technicians

Update Whatsapp Groups and follow up on ETA’s and keep open communication with all clients

Ensure all calls dispatched the previous day is closed off and reports have been submitted) - Refer to SAP Alert o/s Calls report

Ensure the scheduling of service, callouts, and repairs with technicians

Client liaison - ensure all client needs are met, escalate if you cannot resolve the issue (Tanya to assist OR management)

Ensuring technicians reports and requisitions are submitted timeously

Arrangements/Appointments made between techs and clients (where applicable)

Quotations - Repairs, Standby and Annex repairs - Local admin and procurement to provide ALL necessary information, (pricing, parts availability, ETA) for all parts needed in order to quote clients

Service Files/Record Books for handover (Thinner files to be used)

Ensure to all Subcontractors closing of service reports as well as callbacks

Ensure all Sub Contractors Invoicing is submitted for Invoicing

Ensure a hard copy is placed on-site monthly - Technicians reports

Service Files/Record Books for handover Units

Ensure a hard copy is placed on-site monthly - Technicians reports

Monthly Vision callback reports to clients as per client request

Housekeeping/Filing

Back-up to reception when needed

Annex B Reporting:
Annexure B Due - request quotes from Inspectors and send Annex Quotes to clients for there approval

Annex B inspections - Upon client approvals, arrange onsite inspections dates with client and Inspector and get PO to the inspector

Annex B Reports received from Inspectors - Load items on SAP and dispatch to technicians. Update SAP CEC with the new date and get Inspector to issue a tax invoice

Follow up with technicians on the progress of these items to be completed within 60days

Ensure Annex CR reports are laminated and given to technician to place onsite

Ensure the Items Completion submittals is send to inspectors before the 60days lapsed

**Qualifications**:
Matric

Diploma in Administration would be an advantage

Additional Information