Technical Services Administrator

1 week ago

Benoni, South Africa Executive HR Consultants Full time

A local and nationally represented company specializing in the supply, installation, and maintenance of products for the vertical lifting industry is looking for a Service Administrator to join their team in JHB.

The main purpose of the Job is to ensure that there is efficient coordination between administration and service teams, with prompt logging and dispatching of calls to technicians following the relevant processes and ensuring that the required documentation is completed timeously and accurately.

Ensure prompt logging and dispatching of all calls to technicians

Update Whatsapp Groups and follow up on ETA’s and communicate with client and technicians

Ensure all calls dispatched the previous day is closed off and reports have been submitted - Refer to SAP Alert o/s Calls report

Ensure the scheduling of service, callouts, and repairs with technicians

Client liaison - ensure all client needs are met, escalate if you cannot resolve the issue

Ensuring technicians reports and requisitions are submitted timeously

Arrangements/Appointments made between techs and clients (where applicable)

Quotations - Repairs, Standby and repairs - Local admin and procurement to provide ALL necessary information, (pricing, parts availability, ETA) for all parts needed in order to quote clients Service Files and Records in the relevant Books for handover

Ensure Subcontractors close of service reports as well as callbacks

Ensure all Sub Contractors Invoicing is submitted for payments

Ensure a hard copies of Technicians reports are available on sites

Monthly company callback reports to clients as per client request

Ad hoc Duties

Housekeeping/Filing

Back-up to reception when needed

Request quotes from Inspectors and send Quotes to clients for their approval

Upon client approvals, arrange onsite inspections dates with client and Inspector and get PO to the inspector

Load items on SAP and dispatch to technicians. Update SAP CEC with the new date and get Inspector to issue a tax invoice

Follow up with technicians on the progress of these items to be completed within 60days

CR reports are laminated and given to technician to place onsite

Ensure the Items Completion submittals is sent to inspectors before the 60days lapsed

**Qualifications**

Matric

Tertiary Qualifications will be an advantage

**Additional Requirements**

Clear Criminal Record

Hard working and dedicated

Excellent Work Ethic

Solid Microsoft Excel and reporting Skills

Own / Reliable Transport

**Salary**: R10,000.00 - R12,000.00 per month

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