Aftersales/service Admin

1 week ago

Sandton, South Africa Enshrine Placements Full time

As technology changes so do the opportunities for business. Our client provides results that create high levels of efficiency and productivity, practical solutions that understand what it is you need to achieve from the implementation of new technologies and processes for climate control and industrial processes.

Type: Permanent

Job description / core competencies:

- Keeping filing of customer orders, invoicing and customer files up to date and ensure critical items are attended to.
- Assist with month end process of internal reporting.
- Ensure all mailing of customer statements and ensure they have reached their intended destination.
- Follow up on customer payments against statements.
- Reconcile expense reports.
- Service SLA inventory planning and liaison with team and customer for planned work.
- Management of breakdown intervention and planning for technical team.
- Manage technician time for project installation and commissioning.
- Telephonic support to customers when team is on the road. Capture all leads and customer requests, and log customer data on CRM.
- Writing up of project reports
- Assist with coordination of project team calendar
- Occasional general secretarial functions, when required

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