Receptionist

2 weeks ago

Cape Town, South Africa Clicks Group Limited Full time

Advert reference: click_014049
Advert status: Online
- **Position Summary**:
**Industry**:FMCG & Supply Management

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Cape Town

**Contract**:Permanent

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD). The role will be based at the UPD Cape Town in Montague Gardens branch and will report to the Operations Manager.

**Job description**:
**Job Purpose**:

To deliver a professional, effective and efficient customer service to customers.

**Key Performance Areas**:

- To receive and answer incoming customer calls promptly and adhere to UPD SOP's during the process of answering the customers ‘calls and take messages when calls cannot be transferred at the time.
- To maintain and ensure completion of paperwork, sign-in documents and security procedures and uphold and maintain security access to UPD premises.
- To answer calls and queries and supply the required information or direct to the relevant departments.
- To maintain complete professionalism in communication while dealing with clients and customers.
- To maintain a safe and clean reception area by complying with procedures, rules and regulations.
- To assist in the contact center with work overflow, faxes, capturing of orders.
- Handle administrative functions pertaining to reception, arranging couriers and or any other tasks assigned relating to Admin duties based on operational requirements.
- Sorting and distributing post.

**Skills**:

- Verbal and written communication skills
- Good organizational and multi-tasking abilities
- Problem -solving skills

**Knowledge**:

- Knowledge of administrative and clerical procedures
- Knowledge of customer service principles and practices
- Ability to work a switchboard

**Personal Competencies**:

- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Stress tolerance

**Minimum requirements**:
**Experience and Education**:

- Essential: Matric
- Essential: Minimum 1 Year relevant customer service experience
- Essential: Minimum 1-year switchboard experience

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