Senior Trust Practitioner

**Job Classification**
- **Job Requisition: 141549**:

- **TA Specialist: Refilwe Falatsi**:

- **Closing Date: 27 August 2025**:

- **Location: Clocktower Campus, V&A Waterfront, Cape Town**:

- **Cluster: Personal and Private Banking | Private and Wealth | Nedgroup Trust | Trust Services**:

- **Please Note: Preference will be given to applicants from Underrepresented Groups**:

- **12 month contract**
- Job Family
- Sales and Services
- Career Stream
- Fiduciary

**Job Purpose**
- To administer deceased estates and to add value to the business by referring sales leads to the rest of Nedbank Group so as to create holisitic value proposition for our clients

**Responsibilities**:

- Explain the deceased estates administration process to the heirs and manage their expectations; by regular and ongoing communication.
- Receive all relevant documents from the heirs and send them to the relevant authorities for processing.
- Engage our internal clients (NFP; PFA) by keeping them up to date with regular progress report.
- Responding to client queries and complaints within 48 hours.
- Escalating complaints to Management.
- Foster professional relationships with beneficiaries; intermediaries and others.
- Finalise estates within a reasonable time to ensure client satisfaction.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
- Ensure that internal control procedures are adhered to for instance : Making sure that all estates assets are insured against loss - Cash reconciliation statements are checked for correctness by management before any cash distribution - Get equity mandates from the heirs before liquidating any assets.
- Take control of the deceased assets and ensuring that thery are allocated to the lawful heirs.
- Update stats and have monthly meetings with Management to identify possible risks.
- Generate revenue by taking executor's fees.
- Refering sales leads relating to stockbroking; investments; short term insurance; trusts; tax; Wills; property sales to various departments in the group.
- Finalise estates within the shortest possible time to maximise profits by making use of statistics and progress reports.

**People Specification**
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- LLB / Post Graduate Diploma in Financial Planning.
- Essential Certifications
- Fiduciary Institute of South Africa (FISA)
- Preferred Certifications
- Fiduciary Institute of South Africa.
- Fiduciary Practioner of SA
- Trust and Estate Practitioner
- CFP
- Minimum Experience Level
- 5 - 7 years in trust administration or fiduciary services.
- Proven experience managing complex trust structures of HNW clients including:

- Testamentary and inter vivos trust
- Offshore trusts
- Experience working with beneficiaries, trustees and legal advisors.

**Technical / Professional Knowledge**
- Microsoft Office
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Governance, Risk and Controls
- Behavioural Competencies
- Customer Focus
- Work Standards
- Collaborating
- Communication
- Managing Work
- Building Partnerships
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_