Customer Service Co-ordinator

16 hours ago

Diep River, South Africa the civil movement Full time

**Customer Service Co Ordinator**

We believe that work should be enjoyed, not endured

Are you meticulous, pay attention to detail and always meet your deadlines? Are you able to communicate clearly and concisely, both verbally and in writing in a way that connects with people? Are you passionate about serving others, then you are just who we are looking for.

Working with us is more than a job - it’s an opportunity for teamwork and leadership development in a positive, people focused environment.

We are not just in the business of waste management, we’re in the business of people, who are committed to obsessive customer service.

**JOB SUMMARY**

**PERSONAL ATTRIBUTES**
- Friendly Positive Attitude
- Work methodologically and accurately
- Be hospitable and welcoming at all times
- Excellent time-management and organizational skills required
- Good emotional intelligence
- Detail orientated
- A sense of ownership and pride in performance
- Ability to work well in a team
- Be dependable, hardworking, and an effective communicator with all departments
- Be willing, teachable, and flexible to learn and understand this unique business environment and growth will be a natural outcome

**EDUCATION QUALIFICATION AND EXPERIENCE**
- Must have a valid Code 8 License with own transport
- Must have worked in a Customer Service-related industry or have an understanding of service-related business
- 5 years experience in an administrative role
- Computer literate, proficient in Microsoft and Accounting Pastel/Xero

**KEY PERFORMANCE AREAS**
- Welcome and greet clients and office guests
- Manage the switchboard, answer the phone in a professional manner
- Direct calls to appropriate persons or take detailed messages
- Perform general accounting and bookkeeping duties
- Written and computer skills including those needed to prepare invoices, and statements
- Support office staff and executives with general operational tasks
- Manage communication of information through all departments ie. Operations to Sales to Customers.
- Meet weekly with Sales Consultants to discuss outstanding quotations, promotions and if any sales admin assistance is required
- Prepare xero quotations as per Site Evaluations received from Sales Consultants and forward through to Customer with a follow up call.
- Invoice all Customers weekly as per the Operations Plan.
- Save an electronic copy of all signed work orders
- Process price increase letters for all Customers on their contract anniversary or as per Service Agreement.
- Assist in preparation of presentations
- Ensure office is kept clean and organized at all times

Fixed term contract with starting salary of R 15 000.00

Pay: R12 000,00 - R15 000,00 per month

Work Location: In person

Expected Start Date: 2025/01/27

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