Customer Service Representative

5 hours ago


Diep River Western Cape, South Africa Reader's Warehouse Full time

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person



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