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Concierge - Retail Specialist

3 weeks ago

Sandton, South Africa Cellular Citi Group Full time

Vodacom's No1 Franchisee has recently expanded its operations to Gauteng. Following the success of 10 Retail Vodacom Stores in KZN (Est 1996), we have added Nelson Mandela Square in SANDTON to our growing list of Stores.

Gauteng’s iconic shopping destination is a prime lifestyle destination for locals and tourists alike with immense focus on the customer experience at this exclusive shopping Centre.

We are looking for an experienced, energetic and vibrant Retail Specialist to lead a superb customer experience at Vodacom Shop Nelson Mandela Square.

As part of our Group strategy and playing a vital role in a premium store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded

If you are friendly and love interacting with people then this is the **Right** opportunity for you Work with a purpose and take on a challenge like never before.

**Responsibilities and Duties**:

- Embrace positive attitude
- Assist to prepare Store for trade
- Ensure cleanliness and maintenance of product area as per retailer specifications
- Ensure effective merchandising of products and displays to optimize sales and profitability
- Ensure timely “new item” placement by working with Retail operations. Merchandising and general look always at its Best
- Welcome customers, offer information and direct them to the correct departments.
- Manage queues to ensure **BEST** customer experience. Apologize for delays and manage Staff to ensure quick speedy service
- Maintain positive working relationships with Store employees and Customers
- Strategize to enhance Customer Service, drive Store sales and enhance profitability
- Engage with customers and ensure excellent Customer service in all interactions
- Ensure every Customer visit is made world class with an unforgettable experience
- Manage internal staff Biometrics (time management) and lunch and tea
- Ensuring opening and closing procedures followed
- Reduce theft and shop lifting

**Requirements**:

- Friendly disposition and vibrant personality
- Have passion for super Customer Service.
- Work long Retail hours and shifts and be on your feet all day
- Mature and professional
- Take full Ownership of Store Customer Experience
- Previous Cellular knowledge advantageous

**Package**

Basic salary plus incentives.

Salary negotiable based on personality and experience

This is an opportunity to do something special and become part of a company revolutionizing the Mobile industry. And we couldn’t do it without someone like you.

So what do you say? Isn’t it time you explored what could become the career move of a lifetime by joining Vodacom No 1 Dealer.

Attach a recent image of yourself (Compulsory)

Salary negotiable based on personality and experience

**Job Types**: Full-time, Permanent

**Salary**: R7,500.00 - R9,000.00 per month

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Have you worked in a face to face customer interaction job previously?
- Do you have leadership skills?
- Why do you think you are the best person for this opportunity?

**Education**:

- Certificate (preferred)

**Experience**:

- Face to face customer service related job: 8 years (required)
- Hotel concierge: 3 years (preferred)