Senior Operations Specialist

17 hours ago

Sandton, South Africa Wilderness Full time

**PRIMARY PURPOSE**

To fill a full operations role in the booking process, firstly as a support to the travel designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.
- This position can be based in either **Johannesburg, Cape Town.**

**Detailed Responsibilities**
- Liaise with travel designers/ Reservations Specialists/Concierge/GEL on all bookings in an operational capacity
- Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
- Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
- Keep updated with all WS and AP product updates, as well as technology updates
- Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
- Keep abreast with company policies, procedures and system updates

**CANDIDATE PROFILE**

**Qualification**:

- Matric certificate - with mathematics (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.

**Experience**:

- 4-5 years’ experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
- Personal or educational travel experience advantageous.
- Excellent attention to detail.

**Skills**:

- Excellent communication skills both written and oral, in English.
- Foreign language skills advantageous

**Interests**:
A passion for wildlife and a commitment to sustainability and conservation.

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