Concierge D

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
To deliver exceptional, personalized and customized service with each customer interaction. This includes knowing individual customers and providing consistent superb service, quality, information, and communication when working with customers, managers, clients, partners, or other team members.

**experience and qualifications**:

- Minimum Qualification - Matric and relevant Certificate/Diploma
- Preferred Qualification - Diploma/Certificate
- Experience - 2+ years customer service experience in travel/tourism, hospitality reception, retail, hotel/guest services
- **additional requirements**:
**responsibilities**:

- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Address customer needs in order to meet or exceed customer expectations
- Build and maintain stakeholder relationships
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Cleanliness of the work environment
- Provide hospitality to ensure customer satisfaction
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization