Campaign Specialist

6 days ago


Johannesburg, South Africa Ergasia Placements Full time

Our Client an esteemed **Law Firm**based in **Johannesburg North** is looking for a **Campaign Specialist.**

The Campaign Specialist is responsible for executing the business unit's strategy and objectives by
designing and implementing both voice and non-voice campaigns. This role involves monitoring strategies
such as calls and SMS, as well as enhancing and tracking performance within the collection's environment.

**QUALIFICATIONS & EXPERIENCE REQUIRED**:

- Minimum Matric qualification is mandatory.
- Relevant tertiary qualification is an advantage.
- At least 2 years’ collections strategy experience and managing dialler solution software.
- Excalibur Collection Systems experience.
- MS Office Suite skills - 4+ years.
- Advanced MS Excel - 1,5 years’ experience.
- PowerPoint skills - 2 years’ experience.

**Duties**:

- Create, maintain, and manage dialing lists and campaigns.
- Ensure that dialer frequencies and settings lead to maximum lead penetration ratios.
- Communicate with management and business users daily to define, monitor, and implement strategies and initiatives to optimise call centre performance.
- Ensure efficiency of resources by providing a strategic campaign plan to optimise effective use of all current tools i.e., WhatsApp, Dialler, SMS etc.
- Attending to all campaigns collections strategies processes timeously and accurately.
- Report daily, weekly and monthly on performance measures and provide insights which will inform strategic direction in terms of collections focus.
- Assist with the implementation of special projects.

For more information please contact:
**Ergasia Placements


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