Sales Administrator

1 week ago

Johannesburg, South Africa Prestige Cosmetics Group Full time

Job Description - Sales Administrator

**Position**: Sales Administrator

**Department**: Sales

**Location**: Johannesburg

**Reporting to**: Regional Manager

**Employee Type**: Fixed-term contract (3 months)

**Purpose of the job**

To provide secretarial and administrative support to the Regional Manager, management team and their department.

**Key Responsibilities: -**

**Information Reporting**

1. Inform line management on a regular basis of the status of work in progress.

2. Identify the purpose of relevant reports/required information and establish appropriate source to be utilised for gathering information.

3. Adhere to the administrative procedures and processes utilising the available technology

4. Prepare and submit relevant reports/information timeously to all stakeholders.

5. Ensure that accurate records are updated and maintained, investigate out of line situations, and take appropriate action to rectify problem areas.

6. Provide accurate feedback to relevant stakeholders on required information.

7. Consolidation of reports

**Customer / Stakeholder Relationship Management**

1. Source appropriate resources for resolving customer enquiries/complaints.

2. Respond professionally to all internal and external customer queries regarding product and/or services offered and redirect customer queries where necessary.

**Service Delivery Improvement**

1. Coordinate reporting on Sales KPIs

2. Fulfil sales admin functions as per requirements of the sales team

3. Complete support paperwork for sales team, i.e., RTV trackers, out of stock templates, promoter feedback, reporting, et cetera

4. Arrange meetings as required and ensure the minute taking and distribution thereof

5. Relevant administrative tasks required

**People Management**

1. Manage own personal development through performance management, IDP and talent management processes. Request training and feedback on performance and strive to improve based on these interventions.

2. Take personal responsibility for all issues facing the department, work as a team.

3. Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

**Competencies**
- Attention To Detail
- Information Search
- Open & Effective Communication
- Problem Solving
- Performance Focus
- Planning & Organising

**Requirements / qualifications**:

- Grade 12
- Additional qualification e.g., secretarial diploma, administrative diploma an advantage.
- Literacy & numeracy with Grade 12 as a minimum.
- Integrates basic PC skills & can be trained with on-job experience and exposure.
- Operates within regulated systems and procedures to standardised methodologies.
- Provides Functional clerical, administrative or functional trainee support under guidance & supervision.
- Able to perform a wide variety of clerical/Functional procedures which are clearly documented.
- Acts confidently & independently in supporting the Functional area.
- Possesses broad knowledge in the Functional area and training/on-job experience ensures effective contribution within an environment with straightforward procedures & policies.
- Systems must be understood before decisions made in well-established situations.
- Operate unguided in supporting the Functional sub-function.
- The emphasis is on timeous and accurate in-house service delivery.

**Job Type**: Temporary
Contract length: 3 months

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred)

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