Quality Assurance Manager

**About Us**:
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people**- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- **Quality Systems Management**- Develop, implement, and maintain ISO-based quality management systems (e.g., ISO 9001, ISO 14001, ISO 45001).
- Ensure alignment with HACCP, SANS standards, and other relevant compliance frameworks.
- **Audit & Compliance**- Conduct internal audits and prepare for external audits (client, regulatory, certification).
- Ensure all Hygiene and Pest Control Operations meet Legal and Contractual Obligations.
- **Operational Oversight**- Monitor service delivery quality across hygiene and pest control teams.
- Collaborate with operations to resolve non-conformances and implement corrective actions.
- **Training & Development**- Develop and deliver QA-related training for operational staff.
- Promote a culture of quality and continuous improvement.
- **Client & Stakeholder Engagement**- Liaise with clients on quality-related matters and ensure satisfaction.
- Provide quality reports and insights to senior management.
- **Data & Reporting**- Maintain QA dashboards and performance metrics.
- Analyze trends and recommend strategic improvements.

**Skills and Competencies**:

- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management.
- Attention to detail and high standards of accuracy.
- Ability to lead cross-functional teams and drive change.
- Proficiency in QA software and reporting tools.
- **Deciding and Initiating Action**: Takes responsibility for actions, projects, and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
- **Leading and Supervising**: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
- **Persuading and Influencing**: Gains clear agreement and commitment from others by persuading, convincing, and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
- **Working with People**: Shows respect for the views and contributions of other team members; shows empathy; listens, supports, and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- **Integrity**: The specialist will act with honesty and transparency, ensuring that all innovations and processes are implemented ethically and in the best interest of the company and its clients.
- **Enterprising**: By driving the adoption of new technologies and innovative solutions, the specialist will contribute to Tsebo’s growth and success.
- **Caring**: The specialist will provide support and training to Contract Managers and cleaning teams, fostering a supportive and inclusive environment.
- **Diligent**: The specialist will work diligently to ensure the successful rollout and optimization of new systems and processes, consistently delivering high-quality results.

**Qualifications**:

- Grade 12.
- Bachelor’s degree in Quality Management, or related field.
- Minimum 5 years’ experience in quality assurance within hygiene, pest control, or food safety sectors.
- Experience with ISO standards, HACCP, and SANS regulations.
- SAPCA knowledge or certification is advantageous.