Quality Assurer

6 days ago

Johannesburg, South Africa FirstRand Full time

Job Description

To facilitate quality delivery and ensure adherence to quality standards across various business segments.

To ensure implementation of identified quality methodologies and improvement initiatives.

Hello Future Quality Assurer,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Facilitate quality delivery across the various teams.
- Strong Quality Assurance experience with call evaluations and calibrations
- Monitor quality adherence and compliance to quality standards.
- Ensure implementation of identified quality methodologies and improvement initiatives.
- Deploy the quality management tools.
- Provide support and act as a feedback channel for quality issues.
- Communicate quality initiatives.
- Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
- Offer input into market analysis and segmentation.
- Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
- Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.
- 2 Years plus experience in a Quality Assurer role
- Medical Claims Experience
- Mortality and Living Benefits Claims Experience
- Life Insurance Experience would be beneficial
- Full Claims assessment experience as well as end to end claims experience

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

post

fnb

LI-AW1

Job Details

27/11/24

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