Retail Specialist

Retail Specialist - Chanel

Position : ARC Retail Specialist
Department : Sales
Reporting to : Retail Development Manager ARC is an up-and-coming multi branded beauty retailer in the modern retail sector. ARC was founded in 2020 with a rebellious spirit, born from the belief that the world would be a more beautiful place if we embraced uniqueness and celebrated individuality. ARC’s goal was ambitious, but simple: to create a one-of-a-kind world of discovery that was more than just a beauty destination. PURPOSE OF THE ROLE The purpose of the role is to build and maintain the Chanel brand image by providing an exceptional client experience to maximise sales. This role encompasses working harmoniously with the ARC sales team by motivating, training, and coaching them to drive brand awareness.
CHANEL RETAIL SPECIALIST KEY RESPONSIBILITIES
ACHIEVE COUNTER SALES TARGETS
- Drive achievement of sales targets
- Event planning identified, arranged and co-ordinated within store to drive sales targets (at least 1 event per month)
- Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
- Achieve a minimum IPT of 2.5

BRAND MANAGEMENT
- Increase brand awareness and image by adhering to grooming and uniform guidelines
- Maintenance of counter hygiene according to brand standards
- Merchandising of stock according to merchandising guidelines

STOCK MANAGEMENT & MERCHANDISING
- Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
- Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
- Submit stock management sheets to RDM monthly/weekly
- Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT
- Ensure client experience and customer journey is upheld and reinforced
- Build in-store relationships with all levels of team and store management
- CRM Management - oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns and provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION
- Submit claim forms for overtime, night work (holidays etc.)
- Counter checklist submitted weekly to RDM
- Submit counter event report including photographs to RDM
- Submit competitor and trade insights including photographs within the mall and store environment

TEAM TRAINING AND COACHING
- Induct new ARC staff members on Chanel
- Identify training needs for team members within ARC on Chanel
- Coach, train and oversee the development of ARC team members on Chanel
- Submit role play and coaching tracking forms monthly to RDM
- Participate in weekly team meetings for on-going communication

COMPETENCIES
- Deciding and Initiating Action
- Leading and Supervising
- Working with People
- Relating & Networking
- Adhering to Principles and Values
- Persuading and Influencing
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS
- Matric certificate
- At least 3 years retail and cosmetics experience
- Certificate in Beauty/Make-Up and/or at least 3 years make-up artist experience
- Must be able to demonstrate expert knowledge and current industry trends
- Must be willing to work weekends and shifts as required
- Must have own transport

**Job Type**: Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Sales: 1 year (preferred)
- retail and cosmetics: 3 years (required)
- make-up artist: 3 years (required)