Retail Customer Specialist

5 days ago

Durban, South Africa Cellular Citi Group Full time

I**t’s time to do something you love, work with a purpose and take on a challenge like never before. Vodacom is SA's best Network serving almost 32 million subscribers and growing. When you join our award winning team (best performing dealer in SA) you can make an incredible difference to your customers and your co-workers. We’re looking for boldness, enthusiasm and a lot of passion.**

**Following the success of 10 Retail Vodacom Stores in KZN (Est 1996), we have added Nelson Mandela Square and The Marc in Sandton to our growing list of Stores.**

We are looking for an experienced, energetic and vibrant Retail Specialist to lead a superb customer experience at our Vodacom Westwood Retail store.

As part of our Group strategy, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded

If you are friendly and love interacting with people then this is the **Right** opportunity for you Work with a purpose and take on a challenge like never before.

**Responsibilities and Duties**:

- Embrace positive attitude
- Assist to prepare store for opening
- Ensure cleanliness and maintenance of product area as per retailer specifications
- Ensure effective merchandise of products and displays to optimize sales and profitability
- Ensure timely “new product” placement by working with Retail operations. Merchandising and general look always at its Best
- Welcome customers, offer information and direct them to the correct departments.
- Manage queues to ensure **BEST** customer experience. Apologize for delays and manage Staff to ensure quick speedy service
- Maintain positive working relationships with Store employees and Customers
- Strategize to enhance Customer Service, drive Store sales and enhance profitability
- Engage with customers and ensure excellent Customer service in all interactions
- Ensure every Customer visit is made world class with an unforgettable experience
- Manage internal staff Biometrics (time management) and lunch and tea rosters
- Ensuring opening and closing procedures followed
- Reduce theft and shoplifting

**Requirements**:

- Friendly disposition and vibrant personality
- Have passion for super Customer Service.
- Work long Retail hours and shifts and be on your feet all day
- Mature and professional
- Take full Ownership of Store Customer Experience
- Previous Cellular knowledge advantageous

**TRADING HOURS**

**VodacomShop Westwood**

Monday to Friday: 8:30am to 18:15pm

Saturday, Sunday & Public holidays: 8:30am to 17:15pm

**Package**

Basic salary plus incentives.

Salary negotiable based on personality and experience

This is an opportunity to do something special and become part of a company revolutionizing the Mobile industry. And we couldn’t do it without someone like you.

So what do you say? Isn’t it time you explored what could become the career move of a lifetime by joining Vodacom's No 1 Franchise dealer.

**Job Types**: Full-time, Permanent

**Salary**: R6,500.00 - R7,500.00 per month

COVID-19 considerations:
Application Question(s):

- Do you have your own reliable transport to and from work?
- Are you able to be on your feet all day?

**Education**:

- Certificate (preferred)

**Experience**:

- Retail cellular: 2 years (preferred)
- Customer Service: 3 years (preferred)

License/Certification:

- Code 08/10 drivers licence (preferred)

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