Tutor Care Administrator

1 week ago

Centurion, South Africa Edustaff Full time

Our client is looking for a Tutor Care Administrator to work in a Full Time capacity - Monday to Friday: 8h00 to 16h00

Centurion East and Cape Town
Salary R15,000 - R18,000 depending on experience

**Overview**:
A leading tutoring company, is seeking a motivated individual to join their team as a Tutor Care Administrator.
This position will focus on recruiting and retaining tutors, implementing lead generation strategies, conducting interviews, providing training, and offering support to our tutors.

**Key Responsibilities**:

- Recruit and onboard qualified tutors through various channels, including online platforms, social media, and networking events.
- Develop and implement lead generation strategies to attract potential tutors and calculate the marketing budget for approval to implement strategies cost-effectively.
- Provide initial and ongoing training and support to tutors, including orientation sessions.
- Manage tutors effectively in their roles and ensure they are trained within company standards.
- Document verification and reference checking for all recruited tutors.
- Reach monthly KPI’s as set by management from time to time.
- Organize online/in-person workshops with tutors to bring them up to speed with new trends or changes in Franchise systems.
- Activate tutors to deliver tutoring hours each month as recommended by the company.
- Utilize social media and AI tools to build and maintain a robust database of tutors, track their expertise, and monitor performance based on client feedback received.
- Provide feedback to Portfolio managers as to the best tutor recommended for specific students based on expertise and personality traits.

**Minimum Requirements**:

- Grade 12 certificate.
- Bachelor's degree in Human Resources, Business Administration, or related field (beneficial but not mandatory).
- Proven experience in either customer care or recruitment, preferably in the education or tutoring industry.
- Strong interpersonal and communication skills.
- Excellent organizational and multitasking abilities.
- Must be able to work under pressure
- Proficiency in using social media platforms and AI tools for recruitment and data management.
- Ability to work independently and as part of a team in a fast-paced environment.
- 2 - 3 years of customer care experience.
- Preferred age range: 25 - 40 years old.
- **Bilingual (Afrikaans & English) preferred

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