Client Care Administrator/ Portfolio Manager

2 weeks ago

Centurion, South Africa Edustaff Full time

**Client Care Administrator / Portfolio Manager**
Centurion East and Cape Town

Office Hours: Monday to Friday, 8:00 am to 4:30 pm
R15,000 - R18,000 depending on experience

**Overview**:
Our client, a leading tutoring company, is seeking a dedicated individual to join their team as a Customer Care Administrator, also known as a Portfolio Manager.
This role is crucial in ensuring a positive experience for our clients and managing their tutoring portfolios effectively.

**Key Responsibilities**:

- Coordinate tutor assignments and match tutors with clients based on their specific requirements and preferences, utilizing information prepared by consultants.
- Serve as the primary point of contact for clients, providing exceptional customer service and addressing inquiries and concerns promptly and professionally.
- Build and maintain strong relationships with clients, tutors, and internal team members to facilitate smooth operations and resolve issues efficiently.
- Conduct regular check-ins with clients to assess their needs, provide support, and gather feedback to improve our services.
- Meet monthly KPIs as set by management, including client satisfaction metrics and portfolio management goals.
- Collaborate with the recruitment team to ensure an adequate supply of qualified tutors to meet client demands.

**Minimum Requirements**:

- Grade 12 certificate.
- Proven experience in customer service or client care for at least 2/3 years
- Eloquent / well spoken
- Excellent communication and interpersonal skills, with a strong ability to build rapport and maintain positive relationships.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Proficiency in Microsoft Office Suite and CRM software and A.I. Tools
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of tutoring services and educational trends is advantageous.
- Bilingual (Afrikaans & English) will be advantageous

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