Assistant to Customer Support Specialist

7 days ago

Centurion, South Africa Tutor Doctor National Full time

Tutor Doctor, a global leader in private tutoring services, is seeking a passionate and detail-oriented **Assistant to the Customer Support Specialist** to join our team. This role is ideal for someone dedicated to delivering exceptional customer service while supporting students, parents, and tutors.

In this **remote position** (with 4 weeks of in-person training and weekly team meetings in Centurion), you’ll assist the **Customer Support Specialist** with tracking tutoring progress, optimizing schedules, and maintaining accurate records. The role also offers an exciting growth path into a full Customer Support Specialist position.

If you thrive in a fast-paced, collaborative environment and have a passion for education and customer care, we’d love to hear from you

**Key Responsibilities**
- Handle inquiries, resolve issues, and provide information about tutoring services in a courteous and professional manner.
- Track tutoring schedules, ensure adherence to recommended plans, and implement solutions for inactive clients or tutors.
- Use Microsoft Office, especially Excel, and ZOHO Sheets to maintain records, generate reports, and analyse data.
- Accurately manage and update customer information in the CRM system.
- Respond to customer inquiries and concerns with professionalism and efficiency.
- Collaborate with the tutoring team to coordinate and optimize the tutoring process.
- Generate and interpret reports from the CRM system to track customer interactions and tutoring performance.
- Ensure all interactions comply with company policies and standards.

**Qualifications & Minimum Requirements**
- Matric Certificate.
- Minimum of 3 years’ experience in customer care or a related field.
- Proficient in Microsoft Office (especially Excel) and experienced with CRM systems.
- Previous experience with **ZOHO** is beneficial.
- Available for **4 weeks of in-person training** and **weekly in-person team meetings in Centurion**.
- Fluent in Afrikaans and English (spoken and written).
- Strong organizational skills, attention to detail, and ability to multitask effectively.
- Strong problem-solving and interpersonal skills.

Previous experience in a remote work environment is preferred, with contactable references to demonstrate the ability to work independently and effectively in a remote setting.
- Must reside in the Pretoria / Centurion area and have reliable transport and willing to travel for in-person meetings when required.
- Ability to work independently and as part of a team.

Pay: From R6 500,00 per month

Application Question(s):

- Are you proficient in Microsoft Office (especially Excel) please elaborate
- Do you have experience with CRM systems? Please elaborate.
- Do you have previous experience with ZOHO Office?
- Do you have previous experience in a remote work environment with contactable references to demonstrate the ability to work independently and effectively in a remote setting.

**Education**:

- High School (matric) (required)

**Experience**:

- Client Care: 3 years (required)

**Language**:

- Afrikaans and English fluently (required)

License/Certification:

- Driver Licence (required)

**Location**:

- Centurion, Gauteng 0157 (preferred)

Work Location: In person

Expected Start Date: 2025/02/03

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