Customer Service Administrator
4 days ago
**Job Number**
66229
**Job Type**
Permanent
**Job Title**
Customer Service Administrator
**Computer Skills**
Advance Excel,Pivot Table,KPA,WIP,Formats
**Industry**
Manufacturing
**City**
Vereeniging
**Province**
Gauteng
Customer Service Administrator
Key Performance Areas (Main Tasks):
Liaise with customers regarding inquiries, quotations, progress on orders. Advising customers on collection and deliveries.
Prepare quotations according to scope of work. Approval to be obtained from Customer service head or Commercial Manager for quotation below Factor 5.
Follow up on quotations and receive customer orders.
Issue work orders according to the correct requirement date and liaise with production for their capacity on breakdown and urgent orders received from customers.
Monitor material stock before generating quotation and when creating a work order.
Liaise and arrange with suppliers on outwork requirements. Scope of work, price and lead time to be confirmed when raising purchase order.
Prepare all documentation required for work order, certificate of compliance, quality plan and drawings for scope of work. Documentation including delivery notes and tax invoices.
Follow up with production on the progress of job order.
Ensure that customer is updated with progress on orders.
Ensure that the WIP is updated.
Ensure that work instructions and processes is followed correctly.
Description and Expectations of Key Performance Areas and Tasks:
KPA 1: Generating of Quotation in accordance with FOA
Quotation to be sent to customer within 24 hours
Advising customer on delay of quotation if there is additional scope of work to be quoted.
KPA 2: Issue works orders to production.
Ensure that the works order's permanent instruction is correct.
Signed drawing to be attached to the works order if there is any additional engineering work, cutbacks, grooves or chamfers.
KPA 3: Follow up with outstanding purchase orders from customers and payment if needed
Follow up on purchase order and payment’s to be done every 2nd day
KPA 4: Invoice of orders when work order is received.
Invoicing of orders should not be done later than 2 days of the required date on the work order.
Monitor late work order, as this influences OTD.
Education and Experience:
Matric
Computer literate
Technical skills -able to read and understand drawings
5 Years’ experience in customer service and production environment would be beneficial.
Key Competencies:
Strong communication skills
Attention to details and accuracy
Ability to work under pressure
Organising, planning and monitoring skills
Initiative
Problem solving skills
Team player
MUST BE IMMEDIATELY AVAILBALE
**Inherent Requirements**
Computer literate
Technical skills -able to read and understand drawings
5 Years’ experience in customer service and production environment would be beneficial
**What Qualification**
**Minimum Qualification**
Matric
**Status**
Available
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