Shop Assistant

1 week ago

Brits, South Africa Zig Trading (Pty) Ltd Full time

**Responsibilities**
- Assist the Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyze and interpret retail data, like revenues, expenses and competition
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff

**Requirements and skills**
- Proven experience as a Shop Assistant or similar position
- Experience with recruiting and performance evaluation processes
- Familiarity with financial and customer service principles
- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
- Proficient user of MS Office (MS Excel in particular)
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts

**Salary**: Up to R6,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Shop Assistant: 3 years (required)

License/Certification:

- Drivers License (required)

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