Verification Specialist

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future. - We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office._ MRI Software is looking for Verification Specialist to join our team. The following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. - Coordinate with MRI insurance provider and Client to ensure timely tracking for all insurance policies, both preferred and third-party insurance policies. Such tracking shall include verifying that all residents listed on the Client’s rent roll (as provided by Client’s property management software system) have a current insurance policy and that such insurance policies adhere to the client’s outlined insurance policy requirements. - Enter, validate, and maintain resident policy information and proof of insurance for client’s property managers and leasing agents. - Maintains timely tracking of all interested party notifications, both preferred and third-party insurance policies. Identifies the correct action to take based on the interested party notifications. - Communicates with residents who do not meet the client’s outlined insurance policy requirements that they must obtain valid, satisfactory insurance per their lease agreement with the client. Provides the same information to the property where the defaulting resident resides and informs of the follow up action taken or to be taken. - Advise on forced insurance policies for residents who do not meet the Client’s outlined insurance policy requirements based on Client’s rent roll (as provided by Client’s property management software system) - Answers inbound calls and fields questions pertaining to an existing resident’s mandatory insurance program and determines the appropriate course of action - Excellent phone etiquette, dedication to customer service, and strong problem-solving abilities - Answer all calls; de-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution - Flexibility to take on ad hoc responsibilities or assistance with special research or project orientated tasks whereas may be needed - Laisse with client experience specialist on queries and discrepancies and discussions on possible solutions to them - Provide superior service by delivering a WOW experience for both independent agents and National General Insurance customers - Genuine interest in technology and a passion to deliver cutting-edge software and services and adapt to the daily changes that come with that Skills & Other Requirements - Associates or Bachelor’s degree (US) or Business Diploma/Certifications (ZA) fields of study may include communications; business administration; management or a related field - Previous experience in insurance operations with renter’s insurance, multi-family insurance, personal auto, commercial, or other related insurance preferred - Communicates effectively through oral and written communication - Proficient at considering process improvements on a continuous basis and sharing opportunities with Client Experience Specialist Team - Ability to adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality but at same time demonstrate flexibility - Analysis and attention to detail are a must - Demonstrated proficiency in MS Excel, including queries We’re obsessed with making this the best job you’ve ever had We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: - We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and o