Assistant Manager

2 weeks ago


Stellenbosch, South Africa The Wild Mushroom 5 Star Country Guest House Full time

**Assistant Manager for a 5-star Guest House.**

This is an exciting opportunity for a young professional looking to gain experience at a 5-star, award-winning establishment. This position will develop you as an all-rounder in the industry and will impart the skills and experience needed to enhance your career.

**Requirements**:

- A Hotel School Qualification will be advantageous.
- Must have 2 years previous relevant hotel experience.
- Knowledge of the NightBridge booking system
- Have a passion for delivering outstanding customer service.
- Attention to detail in all areas of the Guesthouse
- Be a hard-working team player.
- Strong organisational and multitasking skills.
- Have excellent communication, inter-personal and problem-solving skills.
- Able to contribute to marketing, (pricing, competitive analysis, and social media)
- Be comfortable with shift work, weekends, holidays.
- Own transport and valid driver’s license.
- Be willing to work in all departments to help achieve the goals of the business.

As the Assistant Manager, you will play a critical role in supporting the Guest House Manager in overseeing daily operations, driving growth, and ensuring a positive customer experience. Being fully bilingual in Afrikaans and English will be an advantage.

**Your Duties, with Guidance from the Manager, will Include**:
All **front office** tasks - include opening and closing of the Guest House according to shift. Preparing registration forms; ensuring a smooth check-in experience; stay and check-out process; taking payments ensuring all accounts are settled in full; making note of any VIP guests or special requests; check-in pre-arranged late arrivals and handling of any guest complaints.

**Back of House** tasks, ensuring that the breakfast room are clean and neat; assisting with breakfast prep, service and cooking when needed. Make sure pool and garden area is clean and neat at all times

**Housekeeping **tasks: ensure that all rooms are ready and clean for new arrival guest. Make sure that stay over guest rooms are freshen and meets guest needs.

**Management** of staff in their daily duties; supervising kitchen and service staff; perform on-call duties as required; checking adherence to all policies as set out in the SOP manual; training of new staff. Be on standby to all guest in you shift period.

Assist in maintenance check-ups and report to Duty Manager.

Pay: R8 000,00 - R10 000,00 per month

**Location**:

- Stellenbosch, Western Cape (required)

Application Deadline: 2024/11/29
Expected Start Date: 2024/10/21


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