Head Real Time Payments

**Job Description**:
BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

**PURPOSE**

You will work with teams (not limited to) Product Strategy Development and Lifecycle Management; Market Development; Business Development; Offering Development; Ideation and Prototyping; Scheme Business Management; Strategic Partnerships; Client Portfolio Management; Product Pricing; Product Management (including Industry Risk Management); Product Change Management and Product Industry Representation).

**You will engage with the following stakeholders**:

- Your key stakeholders will be internal stakeholders (Customer Lifecycle Management; Modernisation; Product Service Management; Business Support; Group Payments Product Coordination; Delivery; Shared Services; CEO and Company Executive) and external stakeholders (customers; relevant regulatory bodies; retailers, mobile companies, healthcare and fintechs; decision-makers and influencers e.g., SABRIC, PASA, Government, SASSA etc.).
- The Head of Rapid Payments Business role will require a presence in Johannesburg and may involve travel to other parts of South Africa, and internationally.

**Your key responsibilities include**:

- Develop, lead, drive and deliver sustainable product profitability in the Rapid Payment Business
- Directly manage the rapid payments (South Africa’s national instant payments service) strategy development
- Be responsible for market and business development, ideation and prototyping, offering development
- Support client relations and strategic partnerships
- Manages areas sustainability by actively seeking out global practises to innovate for competitive advantage
- Develop the functional strategy aligned to group strategy
- Ensure strategy and goals are cascaded to the team
- Continuously identify and lead innovation by challenging the status quo of business processes
- Continuous research, ideation and prototyping
- Monitor the external environment on an ongoing basis for changes that necessitate modifications to the product
- Ensure sustainability and growth in profitability in the product.
- Deliver to RPP Business Case
- Develop product strategy
- Deliver on RPP Roadmap and develop new enhancements to the existing product line to ensure products/services create value to the customer
- Maintain excellent operations and client service for all the products within the business
- Ensure the strategic planning processes align with market drivers and support a customer focused approach
- Ensure customers receive a superior business/product service experience
- Final point of accountability for Change evaluation and approval for the product line
- Ensure Disaster Recovery and BCP programmes and practices are maintained and tested successfully
- Pursue the development of strategic partnerships, relationships and alliances
- Promote a customer-oriented focus, advocating customer intimate client relationships, and ensure that we gather customer information that we can translate into services that they want
- Develop and maintain external relationships with regulators, elected officials and key trade associations

**QUALIFICATION / KNOWLEDGE**
- Appropriate tertiary qualification
- Ability to conceptualise a business case
- Have a firm understanding of market and industry dynamics
- Ability to maintain relationships with other powerful industry and business professionals who are directly involved with the business
- Partnering/influencing skills
- MBA is considered an asset
- Required Computer literacy levels

**EXPERIENCE**
- Minimum 8-10 years’ experience in related field
- Proven leadership skills as a senior executive leading a company or major division of an organisation
- Experience in people management, strategic planning, budgeting, and risk mitigation
- Broad and comprehensive knowledge of all matters related to the business of the organisation with an eye towards identifying new sales prospects and driving business growth