Engagement & Sales Manager - Call Center & Digital

7 days ago


Umhlanga, South Africa GBS Full time

We are seeking a dynamic **Engagement & Sales Manager** to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms.

**Key Responsibilities**:

- Drive sales strategies across call center and digital channels.
- Build and manage strong client and stakeholder relationships.
- Lead, coach, and motivate call center teams to achieve targets.
- Oversee digital campaigns, online promotions, and engagement initiatives.
- Analyze sales performance and provide insights to improve conversions.
- Collaborate with Marketing, Operations, and Customer Success teams.

**Requirements**:

- 3-5 years’ experience in sales, account management, or business development (call center/BPO/digital environment).
- Strong knowledge of call center operations and digital engagement strategies.
- Proven ability to meet and exceed sales targets.
- Excellent communication, negotiation, and leadership skills.
- Experience with CRM and digital sales platforms.
- Bachelor’s degree in Business, Marketing, or related field (preferred).

**What We Offer**:

- Competitive salary and performance incentives.
- Opportunities for professional growth and leadership.
- A dynamic, innovative, and supportive work environment.


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