Sales Team Manager: Lead Warming

6 days ago

Midrand, South Africa MiWay Full time

Who are we?
- Grade 12/Standard 10/NQF 4
- Completed FAIS credits
- Regulatory Exam - (RE 5)
- Relevant tertiary qualification (3 years qualification) - Advantageous

Minimum Experience Required
- 6 or more years insurance sales call centre experience
- 3 or more years’ experience of general supervision of more junior colleagues (advantageous)
- General understanding of Sales systems and applicable processes
- Strong analytical capabilities
- Proficient in excel Essential Requirements
- Leadership Capability
- Strong Written and verbal communication skills
- Attention to detail
- Strong technical skills
- Commitment to personal and team goals
- Provide technical guidance to team members

**Responsibilities**:

- Implement strategies from senior managers to the team
- Improve call centre sales efficiencies and increase departmental profits
- Drive sales while optimizing the operation
- Driving and achieving monthly sales targets and responsible for operational needs
- Leading, coaching and directing teams
- Ability to investigate factors impacting performance.
- Plan, schedule and review workload to improve productivity, and the ability to measure results against targets (Gearing).
- Work under guidance (but not constant supervision) to analyze data to identify trends and risks
- Works without supervision and provides technical guidance when required on motivating all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to assist the organization to reach their goals.
- Strong ability to drive staff engagement across the business
- Lead and direct the team to be able to reach operational efficiencies.
- Communicate the plan from senior management to staff in a simple and understandable manner in order to reach organizational goals. Technical Competencies
- Action Planning
- Presentation skills
- Customer Services
- Policy and Procedures
- Computer Skills
- Writing Skills
- Presentation creation and skills
- Reporting
- Data collection and analysis

Knowledge and Skills Drive leads and service targets Call Centre control and reporting Budget and expenses Stakeholder communication Management of employees Personal Attributes Builds effective teams - Contributing independently Decision quality - Contributing independently Directs work - Contributing independently Plans and aligns - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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