Operations Manager

1 week ago

Boksburg, South Africa Innovative Learning Solutions Full time

Brief description

The position of Service/Operations Manager include formulating and management of service/vetting team for the ILS subsidiary. To be successful in this role you should be a thoughtful leader and a confident decision maker, helping people develop and be productive, while ensuring the profit rise and superior client service.

Tasks
- Implement and evaluate processes.
- Identify quality control issues and suggest solutions.
- Implement strategies and coordinate different service/vetting and support departments.
- Contribute to budget and organizational plans.
- Oversee day-to-day operations.
- Set policies and processes.
- Ensure employees work productively and develop professionally.
- Oversee recruitment and training of new employees.
- Evaluate and improve operations and financial performance.
- Prepare regular report to GM/CEO.
- Ensure staff follows health and safety regulations.
- Provide solutions to issues (e.g. profit decline, employee conflicts).

Qualifications and requirements
- 5 years medium/Corporate Service experience and/or diploma in operating a business with at least 5 years’ experience in a management role.
- Experience in planning, budgeting and report to senior management.
- Extreme ability to coordinate functions between different departments in ISS/ILS and external clients.
- Strong analytical ability.
- Outstanding leadership skills.
- Problem solving aptitude.
- Motivate people.
- Presentable and professional in working with any level of people.

Competencies (in order of importance)
- Communication - Excellent communication (verbal and writing).
- Integrity — Job requires being honest and ethical.
- Proactive in finding solutions to any business changes in the economy.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in challenging situations.
- Highly organized. Able to prioritize, delegate and follow up an completed tasks.
- Extreme ability to coordinate various operational tasks.

Lines of communication

Report to the General Manager ISS/Chief Operating Officer/Director Innovative Solution Group.

Working conditions

Full time Monday to Friday and weekends in emergency circumstances.

For more details kindly Call/WhatsApp Nkosinathi Given 0785385165.

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