Service Manager
3 days ago
**Job description**
Our motor dealer client based in **Cape Town, Western Cape**, currently has a vacancy of a Service Manager.
The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.
- Customer focused management
- Excellent negotiation skills
- Excellent people management skills
- Focus on driving performance
- Matric
- Qualified Technician (Motor Mechanic Diesel or related Trade Qualification)
- Relevant post matric qualification in Management will be an advantage.
- Fully computer literate - Microsoft package
- Experience in automate or Kerridge will be an advantage.
- Experience in workshop management with a premium brand will be an advantage.
- Applications should be accompanied by an up-to-date MS Word CV indicating achievements, knowledge, skills and qualifications
- **Attention to detail**:
- Strong motivational skills
- Relevant Driver’s License
**Job Types**: Full-time, Permanent
**Salary**: From R30 000,00 per month
Ability to Relocate:
- Cape Town, Western Cape: Relocate before starting work (required)
-
Client Service Consultant
3 days ago
Cape Town, South Africa KAAP Service Full timeKAAP Customer Service offers an excellent team of Customer Service Experts for your customers. As the first point of contact, we answer and assist with your customers' queries in a friendly, binding and professional manner. Close and courteous communication is what persistently gives your clients the feeling that they are not just in good, but the best...
-
Cape Town, Western Cape, South Africa EXL Service Full time R800 000 - R1 200 000 per yearJob DescriptionAs a Senior Operations Manager, you will be responsible for achieving business objectives by ensuring operational targets are met in line with Service Level Agreements (SLAs).Your role will include leading and developing a high-performing team, maintaining strong client relationships, and ensuring adherence to company policies and procedures....
-
Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionDrive process management rigor to ensure superior service delivery by meeting / exceeding accuracy and related SLAsResponsibilitiesProcess Management: Ensure superior service delivery by meeting/exceeding accuracy. Improvement Strategy: Support development of process improvement and innovation strategies for client business. Client...
-
Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R208 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
-
Executive-Voice-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R104 000 - R150 000 per yearJob DescriptionDemonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer's energy account back on trackAchieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics Fully assess the customers circumstances...
-
Store Leader: Drive A-Class Service
7 hours ago
Cape Town, South Africa Service Solutions Full timeA leading retail management company based in Cape Town is seeking a Store Manager to drive store performance and provide outstanding customer service. You'll be responsible for leading and coaching your team while ensuring financial targets are met and exceptional customer experiences are created. Applicants should possess strong leadership skills and have...
-
Cape Town, Western Cape, South Africa EXL Service Full time R1 200 000 - R2 400 000 per yearJob DescriptionPRINCIPAL ACCOUNTABILITIESAccountabilities Ensure seamless transition and flawless service delivery Focus on transition with 'Zero' impact on service delivery Focus on efficiencies - leaner, greener and faster Focus on Process stabilization & sustained delivery Reducing operation costs Make TBP more effective Build effective process...
-
Executives-Back Office-Customer Service
1 week ago
Cape Town, Western Cape, South Africa EXL Service Full time R1 500 000 - R2 500 000 per yearJob DescriptionEssential FunctionsResponsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance. Leads significant process improvement projects. Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs Responsible for...
-
Cape Town, South Africa Exl Service Full timeJob Description The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. Responsibilities Manage teams and ensure quality and productivity targets are met. Develop strategies on...
-
Cape Town, South Africa EXL Service Full timeJob Description: The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. - Responsibilities: Role/Responsibility - Manage teams and ensure quality and productivity targets are...
