Customer Engagement Consultant

2 days ago

Midrand, South Africa ikeja Full time

Hey We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services that enable affordable internet access to Ekasi (Ekasi is a township slang meaning 'my community’).

ikeja exists to remove the financial barrier to true unlimited internet access for those in the townships of South Africa, while providing the absolute best customer service and experience possible.

Ikeja has a culture of innovation, urgency, frugality and perfection and is lead by founders who are relentless in creating a company that dominates the segment and controls the township connectivity ecosystem. We’re looking for people who are inspired by this mission and can help us achieve it.

ikeja Wireless PTY (LTD) is looking for technicians to join our team, as we embark on the expansion of our network throughout South Africa.

In taking on this role, you will be joining a talented and passionate team who are intrinsically motivated by the fact that we are a fast-growing internet startup which finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution - we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

**The role**:

- Work through summaries and clear out any backlogs
- Maintaining and updating relevant sheets for sales, installs and maintenance
- Creation of job cards on M-files or relevant system
- Creation of new client accounts
- Capturing sign-up forms and/or contracts
- Inputting client details into Admin or other relevant platforms
- Act as a touchpoint for various stakeholders; namely: all Team Managers, Field Team Leaders, Area Managers, the Sales Team (internal and external), and Regional Manager
- Interface with the Customer Engagement team and the NOC team as and when required
- Liaise with Internal and external field team sales agents to streamline the client journey
- Call clients: scheduling of jobs and general client queries
- Uphold our internal standard when it comes to telephone etiquette
- Remain professional at all times when interacting with customers
- Identify any operational flaws and establish/ improve processes and overall efficiency
- Contribute to the evolution of the role over time
- Fully live out the ikeja values and drive the ikeja culture across the business

**Requirements**:

- Matric
- 2- 5 years experience working in a call centre environment
- Live in a community that ikeja serves

  • Customer Engagement Consultant

    3 weeks ago

    Midrand, South Africa Novartis Full time

    Summary The Customer Engagement Consultant is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About The Role Major accountabilities: Drive...

  • Customer Engagement- Amharic Speaking

    4 days ago

    Midrand, South Africa ikeja Full time

    Hey! We’re ikeja, with a lowercase “i”, always. We’re a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition : _Search Results - _**Ekasi** is a township; slang meaning = **my community**). In short, we provide the internet and we provide it like never before. We’re changing the game, wait...

  • Senior Pharma Customer Engagement Lead

    3 weeks ago

    Midrand, South Africa Novartis Full time

    A leading global pharmaceutical company is seeking a Customer Engagement Consultant in Gauteng, South Africa. The role focuses on driving sales performance by building and maintaining relationships with healthcare professionals, fostering customer insights, and delivering value to both customers and patients. Candidates must have at least 5 years of sales...

  • Customer Engagement Consultant

    3 weeks ago

    Midrand, South Africa Novartis Full time

    Summary The Customer Engagement Consultant is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About The Role Major accountabilities: Drive...

  • Customs Data Integrity

    2 weeks ago

    Midrand, South Africa Telebest Full time

    5 years' experience within logistics operations role within a country Good customer relationship building In depth express customs and product knowledge Strong Microsoft skills (especially excel) Company Description Our client based in Waterfall (Hybrid model), is currently looking for a Customs Database Specialist to take responsibility for thei integrity,...

  • Customer Success Manager

    1 week ago

    Midrand, South Africa First Technology Pty Ltd Full time

    **About The Role**: - Take ownership of new accounts and manage their onboarding - Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product - Build, own, and execute client success and engagement plans - Spearhead internal cross-functional improvement projects - Represent voice of the customer and...

  • Cxm Customer Success Support Consultant

    4 days ago

    Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000081**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services - **Job category**:Others: IT and Telecommunication**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist...

  • Strategic Advisory Engagement Lead

    7 days ago

    Midrand, South Africa Deloitte Africa Full time

    A leading consulting firm in Gauteng is looking for a professional to join their Strategic Advisory team. The role involves managing client engagements, identifying sales opportunities, and leading multidisciplinary teams to deliver strategic solutions. Candidates should have extensive experience in a client-facing role and a strong focus on digital...

  • Consultant

    2 weeks ago

    Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000236 **Listing status**: Online **Position summary** **Industry**:IT & Internet **Job category**:IT-Training **Location**:Midrand **Contract**:Permanent **EE position**:No **About our company** - Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised...

  • People & Purpose: Senior Consultant - Culture, Engagement & Wellbeing

    2 weeks ago

    Midrand, South Africa Deloitte Africa Full time

    Company Description At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to...