Customer Success Manager

7 hours ago


Midrand, South Africa First Technology Pty Ltd Full time

**About The Role**:

- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Build, own, and execute client success and engagement plans
- Spearhead internal cross-functional improvement projects
- Represent voice of the customer and influence product development roadmap
- Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

**Requirements**:

- 3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
- Superb written and verbal communication skills
- Bold, self-driven and high energy
- Ability to take initiative and adapt
- Prior experience in strategy consulting - advantage
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- BA or BS degree



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