Inbound Sales Team Leader

2 weeks ago


Durban, South Africa Konecta SA Full time

**Requirements**
- 2 years of relevant experience
- Management experience on an inbound/outbound voice campaign
- Energy Experience is essential
- Presentation skills - Strong coaching background.
- Minimum of 1-year Management experience within International contact centers

**Requirements**:

- Proactively manage all aspects of the role on a daily basis.
- Must be a people-engaged leader with a can-do attitude.
- Strong coaching abilities.
- Transparent & honest.
- Monitor & manage sickness and unplanned absences.
- Manage the business KPIs (RPC, CSAT, Productivity, Attendance, FCR).
- Deal with and resolve all escalated issues related to staff & members.
- Live the business values and drive the business culture.

**Job Types**: Full-time, Permanent



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