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Sales Manager

3 weeks ago

Cape Town, South Africa The Hyatt Regency Hotel Full time

Main Duties & Responsibilities:
**Administration Responsibilities**:

- Increase the Hotels Occupancy & Revenue by establishing an excellent relationship with a selected number of Corporate Accounts, DMC’s and Wholesalers.
- Have a clear understanding of Total Account Management as well as Total Revenue Management. Understand the objectives of the Hotel and how you contribute directly to the success of the Business.
- Achieve a minimum of 15 Qualified and Strategized sales calls. Inclusive of site inspections, workshops and entertainment at the hotel. Present a weekly sales planner report to the Director of Sales & Marketing indicating confirmed appointments for the following week and the type of call it is.
- To promptly handle, follow-up and secure any lead received by the Banquet or Reservations departments.
- To update the hotel data-base (Envision) further to the sales calls with any relevant information (new name/new contact/special request/the follow-up needed / next contact scheduled etc.). Extract the report and brief the DOSM on a weekly basis on Misses / Wins and Areas of Improvement. Develop specific account strategies with the guidance of the Director of Sales & Marketing.
- Constantly feed the Management team with new information, ideas and creative ways of improving current ways of doing business.
- Respond to any changes in the departmental function as dictated by the industry, company, or hotel.
- Actively cross-sell all Hyatt Hotels & Resorts Worldwide.
- Understand the Revenue Objectives of the Hotel for every month of the Year, Inclusive of the Marketing Plan and Budget Plan.
- Attend Revenue Meetings with prepared pipeline and suggestions for improvements in order to achieve targets.
- Achieve upsell targets for the Food & Beverage Department, Rooms Revenue and Other Income Incremental Revenue Targets as outlined by the Director of Sales & Marketing.
- Maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Hyatt Regency Cape Town Policies & Procedures.
- To attend the meetings and briefings laid down by the General Manager and other departments of the Hotel. To ensure that all meetings are well planned, efficient and results

oriented.

**Marketing and Sales**
- Identify market opportunities for the Hotel to increase STR / Market share. Monitor and Analyse the activities and trends of competitor hotels on a regular basis.
- Together with the DOSM, maintain a close liaison with Global Accounts, Local Corporate Accounts, DMC’s and Airlines.
- Have sound knowledge on Travelclick, Envision, Cvent and various other Sales Systems.

**Employee Handling**
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To ensure that all employees have a complete understanding of and adhere to the Hotel’s Policy relating to Fire, Hygiene and Safety.

**General**
- To project at all times a positive and motivated attitude and exercise self control.
- To respond to any changes in the Rooms Division function as dictated by the industry, company or Hotel.
- To report for duty punctually wearing the correct uniform and name badge at all times accordance with the grooming standards.

**Other duties**
- To maintain good working relationship with your own colleagues, and all other departments.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To encourage employees to maintain good relationships with their colleagues and all other departments.
- To ensure that all employees provide a friendly, courteous and professional service at all times.
- To assist in the training of employees making sure that they have the skills necessary to perform their duties in the most productive way.
- To ensure that the Department's operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.
- To read the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
- To attend training sessions and meetings as and when required.
- To conduct and/or contribute to regular Departmental Communication Meetings.
- To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and compa