Operations Manager

**Who we are**
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

**Why choose us**
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

**About the role**
The Operations Manager is responsible for overseeing the day-to-day operations of the facilities management business as predetermined by the Senior Operations Manager, ensuring efficient delivery of services, adherence to health, safety, and quality standards, and maintaining high levels of client satisfaction. This role requires strategic planning, team leadership, and operational oversight across the sites and services by managing the delivery of an integrated Facilities Management solution to the client in line with the Service Level Agreement (SLA). Establish and maintain mutually beneficial relationships with tenants and service contractors; assist in co-ordinate repairs, revamps and tenant installations; carry out inspections and general building maintenance.

**What you will bring**:
**Inherent requirements for the position**:

- Tertiary qualification in Building/Facilities Management, Engineering, Business Administration, or related field.
- Minimum 3- 5 years’ experience in facilities management or operations management, preferably in multi-site environments.
- Strong knowledge of building systems (HVAC, electrical, plumbing, security, cleaning, and maintenance).
- Proven experience managing budgets, contracts, and client relationships.
- Familiarity with health, safety, and environmental regulations.

**Additional demonstrable requirements**:

- Leadership and team management
- Excellent communication and interpersonal skills
- Strategic planning and problem-solving
- Financial acumen and budget management
- Strong organizational and project management skills
- Customer-focused with high attention to detail
- Proficient in FM software and Microsoft Office Suite

**Working Conditions**:

- Office-based
- May require occasional extended hours or weekend work depending on operational need.

**What will you be doing**:
**Operational Management**:

- Assist in cost effective management of all soft services.
- Manage and execute emergency and day-to-day maintenance items.
- Manage all soft services like cleaning, security, landscaping and all related services.
- Housekeeping inspections in accordance with inspection program.
- Monitoring of adherence to house rules and reporting transgression of user clauses to Portfolio Manager for discussion with tenants.
- Implementation & Monitoring of statutory requirements.
- Reporting and processing of onsite incidents for possible Public Liability and Property Damage Claims
- Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries).
- Issue parking access permits & regular auditing of access permits.
- Client Relationship Management
- Monthly reporting

**Team Leadership & Development**:

- Performance Management.
- Training & Development of staff (where applicable)

**Financial & Resource Management**:

- Budgeting and Expense Control.
- Input on annual expense budget.
- Input on monthly, quarterly finance and repair forecasts.
- Manage & Create purchase orders on system

**Compliance, Health & Safety**:

- Identify operational risks and measures to rectify same.
- Implementation and coordination of emergency plans including evacuation drills