Digital Motor Assessor

4 days ago

Johannesburg, South Africa Energy at Work Projects Full time

We are looking for a Digital Motor Assessor with sound knowledge of insurance principles to determine quantum on
motor claims, support strategic initiatives and build trusted partnerships with Insurers, brokers and clients.

Duties and Responsibilities:

- Deliver exceptional client service that exceeds customers’ expectations through the proactive, innovative, and

appropriate motor assessing process.
- Adhere and improve service level agreements.
- Appraise a damaged vehicle and identify and record damage, including impact zone and severity according to

Insurer specifications.
- Manage relationships with clients, brokers, and internal departments.
- Make use of manual and digital image technology to record areas of damage identified.
- Achieve minimum targets were applicable.

Qualification

Minimum Requirements:

- Matric, Secondary Education level Grade 12
- Audatex Certification

Preferred Requirements:

- VDQ Qualification
- Technical Diploma e.g motor mechanical

Experience

Minimum Requirements:

- 3+ years motor assessing experience
- Qualified automotive mechanic or automotive body repairer

Attributes required for the position include but are not limited to:

- Strategic thinker who can also work at detail level
- The ability to work in a team to build and maintain collective support
- Organisational and administrative skills, which includes managing your desk and your time effectively
- Paying attention to detail
- Deliver on TCF principles in alignment with regulatory requirements
- Managing customer expectations
- Identify, understand, and solve problems
- Quick, rational decision-making skills
- Follow instructions and procedures
- Tenacious and assertive, with good telephone etiquette
- Numerically skilled
- Clear verbal and writing ability
- Clear ITC and criminal record
- Excellent previous employment references
- Stable employment record

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