Specialist Sales Associate

**This opportunity**:
Is with a luxury jewellery brand, with a distinct focus on “Reimagining Heritage” in a way that revolutionises the norms we expect. It is the perfect marriage of timeless craftsmanship and bold innovation. Our pieces will offer a unique story and experience, designed for those who value legacy, exclusivity, and innovation. If you are attracted to being part of something extraordinary, then this is the Brand for you

**Responsibilities**:

- Serve as a refined ambassador of the brand, offering a warm, bespoke client experience that reflects the artistry and elegance of our collections.
- Design custom jewellery pieces in collaboration with clients, translating their vision into timeless creations that reflect their personal style.
- Anticipate and exceed client expectations through thoughtful, tailored recommendations and a deep understanding of their needs.
- Maintain strong sales performance by cultivating lasting relationships and consistently achieving individual and store targets.
- Demonstrate in-depth product knowledge and stay informed on trends in fine jewellery, design, and luxury fashion.
- Uphold the highest standards of store presentation, ensuring an environment that reflects the brand’s sophistication and excellence.

**Requirements**:

- A Grade 12 qualification
- A formal qualification in jewellery design is essential
- 1 years Sales experience (luxury or hospitality industry is desirable)
- Articulate and poised, with a deep appreciation for fine craftsmanship and storytelling.
- Proactive in approach and consistently exceed expectations
- Maintains the highest standards of presentation, with a discerning eye for detail and Jewellery craftmanship
- Navigates luxury environments with grace, sensitivity, and professionalism
- Builds genuine client relationships while maintaining confidentiality

**Skills**:
Detail-Oriented
- Notices the smallest aspects of presentation, customer behaviour, or product alignment.
- Appreciates and communicates the craftsmanship and nuances of fine jewellery.

Discreet and Trustworthy
- Maintains confidentiality with high-net-worth clients.
- Can be trusted with sensitive information, high-value transactions, and VIP access.

Curious and Knowledge-Driven
- Continuously learning about gems, design, fashion trends, and competitors.
- Keen interest in the brand’s story, mission, and market positioning.

Authentic and Personable
- Builds genuine rapport with clients—comes across as real, not rehearsed.
- Finds ways to connect personally while remaining professional.

Resilient and Composed
- Handles rejection or difficult situations with grace.
- Stays calm, diplomatic, and solution-oriented under pressure or criticism.
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Proactive Engagement
- Initiates conversation and client follow-up without being overbearing.
- Seeks opportunities to personalize the client experience (e.g., remembering anniversaries, tastes).

Active Listening
- Asks open-ended questions and listens carefully to what clients want—not just in words but in tone and body language.
- Uses insights to tailor recommendations and elevate the client journey.

Graceful Presence
- Moves, speaks, and acts with elegance and assurance—embodying the essence of luxury.
- Displays impeccable manners, patience, and attentiveness.

Adaptable and Agile
- Able to shift tone or strategy depending on the client’s personality or cultural background.
- Embraces change in product lines, brand positioning, or showroom dynamics.
- The ability to multi-task.

Sales with Subtlety
- Understands when to guide versus when to let the product speak.
- Uses storytelling, not hard tactics, to close a sale.

Team-Oriented with a Brand-Builder Mindset
- Supports colleagues and shares insights for the collective growth of the brand.
- Acts as an ambassador inside and outside the boutique—speaks about the brand naturally and with conviction.

Consistently Present and Attentive
- Makes each client feel like the most important person in the room.
- Practices full presence—no distractions, no rush.

**Behaviours**:

- Achieving Results - Is ‘results’ driven and achieves success by proactively tackling challenges
- Adhering to Standards - Ensures quality and compliance in the delivery of their work
- Commercial Thinking - Leverage’s market and business insights in the delivery of their work
- Meeting Customer Expectations - Consistently delivers exceptional customer service
- Adaptability - Is adaptable, resilient, and proactive in responding to different circumstances
- Decision Making - Analyses complex situations to ensure effective and timely choices