Senior Technical Project Manager

Overview:
The STPM is responsible for the end-to-end delivery of large sized, high complexity projects including technical support/consultancy

**Responsibilities**:
**Project Closure**

Accountable for measuring the delivery of project objectives and benefits, including critical success factors as defined in the charter.

Responsible for facilitating lessons learned sessions and collating all the feedback.

Responsible for prioritising improvements from lessons learned and ensuring action owners are assigned and informed.

Accountable for following the appropriate process for closing the project.

Accountable for communicating project closure to all stakeholders.

Process Improvements

Continuously evaluates processes while taking into account the overall business objectives. Implements documents and communicates the process improvement initiatives.

**Operations (Pre-Go Live, Live and Post Go-Live)**

Responsible for execution and communication of deployment plan (Pre-Go live and post Go live tasks)

Responsible for arranging training for production teams to allow the to support the product / project after go-live.

Responsible for arranging training for operators to allow them to use product after go-live

Responsible for engaging and communicating with external stakeholders.

Responsible for ensuring resourcing availability for go-live monitoring and trouble shooting.

**People Management**

Accountable for the line and performance management of a team of technical project managers, ensuring they are aligned with the overall Business Unit Strategies

Accountable for establishing the organisation structure, hiring, and managing staff.

Accountable for the delegation of work to the project management team

Accountable for coaching and mentoring.

**Initiation and Planning**

Accountable for end-to-end project planning and a project management plan - including plans for scope, Communication, Risk & Issues, Cost and Stakeholder Management.

Responsible for the Charter and defining and agreeing the high-level scope, milestones, and initial risks early in the project.

Responsible for defining project benefits, measurements, and critical success factors in the charter.

Responsible for defining roles ad responsibilities for the project team and stakeholder (RACI) in the charter.

Responsible for setting up the project governance and systems to effectively manage the project.

Accountable for creating, implementing, and maintaining the project schedule and obtaining approval from relevant stakeholders.

**Continuous Improvement**

Responsible to agree priority improvements identified from project lessons learned and driving these within the Business Unit.

Responsible for researching new ways of working and recommending delivery efficiency improvements.

Accountable for defining and implementing project management best practice.

Accountable for implementing project management knowledge sharing

Responsible for facilitating and implementing project and process improvements and efficiencies.

**Problem Reviews**

Investigating and responding to development queries. This would include ensuring appropriate communications to external stakeholders whilst protecting technical intellectual property

Problem investigation, replication, classification and/or providing (IP sensitive) potential solutions

Investigation, verification and providing technical feedback for live issues

Technical analysis of impacted software system/s and providing potential solutions

Establish business impact through technical analysis.

Strategic Planning

Responsible for working with Business Units to define and prioritise roadmaps

Responsible for assisting Business Units with roadmaps as required

Responsible for impact assessing and prioritising roadmap changes in collaboration with Business Units.

Responsible for keeping roadmaps up to date after changes and communication as appropriate.

Responsible for ensuring that project objectives and critical success factors are aligned to business unit strategies.

**Environment Maintenance**

Handle environment reprovisions and take full responsibility for environment maintenance and configurations (if applicable)

Environment trouble shooting/analysis.

Conducting installations (Games, Playcheck and back office)

**Benefit Realisation**

Responsible for assisting business units in getting any required benefits monitoring and reporting in place.

Responsible for actively tracking and measuring Project benefits, including critical success factors.

**Executing, Monitoring and Controlling**

Accountable for proactively tracking end-to-end project schedule and driving corrective action where required.

Accountable for stakeholder management regarding the project

Responsible for proactively managing risks, issues, and dependencies on the project.

Responsible for executing on the project communication plan and ensuring the relevant stakeholders are kept informed.

Responsible for tracking proje