Printing Customer Liaison

2 weeks ago

Cape Town, South Africa Exclusively Remote Full time

The **Customer Service Representative** coordinates and processes orders for material or merchandise received from customer according to customers requirements.

**These are the exciting things that you get to do**:

- Manage communication with print request.
- Monitoring orders, quoting, outsourcing of many different kinds of print requests.
- Process in-person, phone, electronic, and hard copy work orders
- Provide information to customers regarding products, and production turnaround times
- Introduce add-on or new services/merchandise to existing and previous customers
- Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
- Complete order forms
- Examine original hard copy documents for completeness and defects
- E-mail or call customer with questions regarding orders, when appropriate
- Note problems with orders for Production Manager
- Follow estimating procedures for review/approval in various situations
- Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job orders into production
- Examine digital files for completeness and defects
- Resolve problems with digital orders or obtains assistance from a technical expert
- Update customers throughout production to keep them informed of the status of the job
- Refer questions regarding jobs in progress to Business Owner
- Monitor progress of job orders throughout production.
- Follow-up on orders to ensure delivery by specified dates and times
- Perform other tasks, duties, or functions as directed

**These are the attributes we are looking for**:

- High School diploma or equivalent
- Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
- Proficient problem solving and conflict resolution skills that yield positive results
- Proficient experience with Microsoft Office tools including Word, Excel, Outlook, Adobe Illustrator.

Schedule:
Monday - Friday 4:00 PM to 12:00AM.

Application Question(s):

- Do you have experience with Adobe Illustrator?

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