Building Manager

**Key Performance Areas (KPA’s)**

**Key Performance Indicators (KPI’s)** **Perform / oversee maintenance of the buildings.**

1. Minor plumbing repairs as required.
2. Conduct minor electrical repairs.
3. Painting, general maintenance
4. Conduct ad-hoc inspections on a monthly basis and inform the Property Manager of the repairs required.
5. Engage with contractors to ensure that the jobs issued are attended to in a satisfactory manner and complete the contractor slip
6. Ensure that all operational equipment (i.e. lifts, fire equipment, pumps) in the building is functional and serviced.
7. Report any operational matters to the Property Manager at all times.
8. Ensure that the general cleanliness and upkeep of the building is at acceptable standards at all times.

**Perform administrative functions.**

1. Conduct defect inspections together with the tenant when occupation is taken and complete the relevant paperwork.
2. Conduct a clearance (Vacate Inspection) together with the tenant when the premises is vacated and complete relevant paperwork.
3. Activating and de-activating access tags if required.
4. Ensure that all the work in progress (as per the monitor jobs that are issued on a monthly basis) are conducted and communicate with the Property Manager with regards to outstanding work.
5. Verifying that actual occupancy at the building agrees to the tenancy schedule (including parking)
6. Deliver communication to the tenants (e.g. vacate notices, increase letters, renewal letters).
7. Submission of monthly inspection reports.

**Customer service**

1. Act as a liaison between City Property and the tenant.
2. Provide excellent customer service to the tenants and all stakeholders.
3. Be available to attend to tenant needs at all times.
4. Interface with prospective tenants for viewing.
5. Contribute to community building and being a Brand Ambassador.

**Staff and contractor supervision.**

1. Ensure that the Cleaners, Security Staff, Handyman, General Workers and Contractors perform the required work to standard.
2. Ensure that the above mentioned staff /employees are in full uniform on a daily basis. This includes that staff are equipped with materials and fit for purpose.
3. Manage staff movement which includes completion of daily attendance registers, leave and performance of subordinates.

**Qualifications & Experience**:
1. Matric required.
2. 2-5 years’ experience in building management preferred.

**Skills & Knowledge Required**:
1. Basic knowledge of painting, plumbing and electrical work.
2. Knowledge of building management.
3. Good communication skills.
3. MS OFFICE:

- MS Word
- Basic
- MS Outlook - Basic

**Personal **Attributes**:
1. **Problem solving **- find solutions when required.
2. **Reality testing **- be objective; see things as they really are.
3. **Impulse control **- resist or delay impulse to act.
4. **Flexibility **- adapting emotions, thoughts and behaviors.
5. **Interpersonal relationships** - building mutually beneficial relationships.
6. **Empathy** - understanding & appreciating how others feel.
7. **Independence** - be self-directed.
8. **Persuasion** - negotiating, selling, influencing and attempting to persuade people.
9. **Multitasking** - dealing with several activities at a time, able to handle new tasks before others have been completed.
10. **Teamwork** - cooperation with others, good-natured attitude and encouraging people.
11. **Persistence** - seeing tasks to completion, not giving up, dislike leaving things unfinished.
12. **Rule** **following** - adhere to rules and strictly follow work regulations.
13. **Attention to detail** - focus on details, strive for perfection and be well organised.
14. **Innovation** - creative and open-mindedness.