Intern: Customer Experience

2 days ago

Johannesburg, South Africa Sage Full time

Looking for an internship that will provide you with an experience like no other?

Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.

Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth

Key Responsibilities

What will the programme look like?

The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.

This is a hybrid role - three days per week in our Midrand office.

Summary of the Role
- Call Customers and update internal systems
- Address any outstanding issue on the customer’s account
- Get issues sorted and educate the customer on who to reach out to solve issues
- Educating on how to use the IVR & Customer Portals
- Delivering timeous communication to Customer Experience leads on any trends picked up during conversation

What will make me successful?
- A grade 12 matric certificate
- A degree or a national diploma qualification will be an added advantage
- You must have basic computer skills - Microsoft office
- A Clear Criminal record
- Must have excellent telephonic etiquette
- Good understating of customers in the Accounting, Payroll & HR environment
- Must demonstrate good interpersonal skills and work with internal and external customers
- A proactive and motivated attitude with a strong desire to learn and grow.
- Excellent communication (both verbal & written)
- Ability to work both independently and collaboratively to support the Customer Service team.

Office Location

Midrand

What can I expect from the process?
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviors, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you’ll be invited to an Assessment Centre

Function

Customer Operations

Country

South Africa

Office Location

Johannesburg

Work Place type

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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