Specialist: Customer Experience
2 days ago
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To provide advice and support in practice formulation and associated best practice improvement tactics. Enabling the provision of specialist customer experience expertise. Job Description Experience 2 - 5+ years – Experience in a similar customer experience, customer design or customer service environment Qualifications NQF7 Bachelor`s Degrees and Advanced Diplomas in: Business Management Customer Experience / Service Management Customer Experience (CX Design / Service Design) Communications Marketing Skills Understanding of CX Metrics (CXI, VOC, Net Sentiment) Customer Excellence - Service Management Emotional intelligence Leading change Effective communication Service Design Innovation mindset Key performance areas: Root cause and insights analysis strategy: Identify and prioritise customer experience breakdown points based on customer expectations, breakdown severity and business impact, using customer measurement feedback, data analyses and best-practice research. Reporting, Tracking and Presenting : Produce quality reports on root cause analysis, the identification of solutions and the tracking of the effectiveness of actions deployed to improve customer service delivery and recovery levels. Strategic Customer Centric Implementation: Leading the execution of CX strategic initiative across the business to ensure a holistic approach to customer driven initiatives in line with the business and brand strategy based on the customer experience business intelligence within the business. Customer Experience Enablement: Develop and implement specific service initiatives tailored to the targets agreed for customer service level improvements for the required business areas. Customer Experience Planning: Assist in delivering projects which lead to the creation of an industry leading customer experience, which is notably different, far exceeds expectations and is at the global forefront of simplicity and usability, while still maintaining the depth and rich functionality of the Absa product set. Leverage insight and data to ensure that products/services/solutions are truly designed around the customer. Relationship Building & Team Working: Develop relationships with colleagues and stakeholders across Absa to ensure development and delivery of consistent customer experiences that drive customer empathy and leverage best practice. Manage 3rd party vendors: Manage relationships and delivery of 3rd party vendors delivering work in relation to customer experience initiatives. Governance and Adherence : Compliance to Group policies, legislation and regulations. Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised #J-18808-Ljbffr
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Customer Experience Specialist
1 week ago
Johannesburg, South Africa FNB Namibia Full timeCustomer Experience Specialist page is loaded## Customer Experience Specialistlocations: Johannesburgtime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 4, 2025 (8 days left to apply)job requisition id: R43502# **Job Description**Retail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our...
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Customer Experience Specialist
2 weeks ago
Johannesburg, South Africa FirstRand Full timeJob Description Retail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our team. In this role, you will have the opportunity to collaborate and network with various product houses across the FirstRand Group. Your responsibilities will include managing and executing campaigns across multiple channels, engaging...
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Customer Experience Specialist
1 week ago
Johannesburg, Gauteng, South Africa FirstRand Full time R250 000 - R500 000 per yearJob DescriptionRetail COO is seeking a dynamic and highly motivated Customer Experience Specialist to join our team. In this role, you will have the opportunity to collaborate and network with various product houses across the FirstRand Group. Your responsibilities will include managing and executing campaigns across multiple channels, engaging...
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Specialist: Customer Experience
2 days ago
Johannesburg, South Africa Absa Bank Full time## Specialist: Customer Experience### **Empowering Africa’s tomorrow, together…one story at a time.**With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as...
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Customer Experience Specialist
5 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance...
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Specialist: Customer Experience
3 days ago
Johannesburg, Gauteng, South Africa ABSA BANK LIMITED Full time R800 000 - R1 200 000 per yearEmpowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...
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Customer Experience Specialist
1 day ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
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Oem Customer Experience Specialist
1 week ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 70925 **Job Type** - Permanent **Job Title** - (D8987) OEM Customer Experience Specialist (Passen **Computer Skills** - MS Office **Industry** - Automotive **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - An up and coming, fast growing automotive OEM requires an experienced Passenger Vehicle Customer Experience...
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Johannesburg, South Africa Rmbwestport Full timeA leading financial services firm in Johannesburg seeks a dynamic Customer Experience Specialist to manage customer journeys and execute campaigns. Ideal candidates will have a BCom degree and at least 3 years in a similar role, preferably in banking. This position emphasizes collaboration, customer-centric solutions, and service excellence, ensuring a...
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Johannesburg, South Africa Tych Business Solutions Full time**Job ID**: 83684**Date Posted**: Posted 45 mins ago**Location**: Johannesburg**Job Title**: SENIOR SPECIALIST CUSTOMER EXPERIENCE JOURNEY ARCHITECT (6/12 MONTHS) FTC - JOHANNESBURG - GAUTENG **KEY OBJECTIVES** Business Analytics Management - Agile business analysis to document detailed requirements for business change. - Eliciting requirements from...
