External Policy Vetting Administrator

**Job Classification**
- Job Family- Administration, Operations- Career Stream- Administration, Transactional Processing and Production- Leadership Pipeline- Manage Self: Technical
- FAIS Affected**Job Purpose**

To ensure that relevant processes are administered, maintained and supported to meet the requirements of the department and business in line with the Group's strategy.

**Responsibilities**:

- Contacting Clients/Brokers via telephone on a daily basis to provide and retrieve correct information efficiently
- Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Minimise risk by checking and validating activities according to policies and procedures.
- Ensure that relevant processes are administered by following procedures.
- Ensure accuracy by identifying and recording/correcting discrepancies timeously.
- Highlight risk by reporting exceptions timeously.
- Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
- Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
- Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Create and manage own career through guidance and support of management, department and colleagues.
- Essential Qualification- Matric Certificate- FAIS Certification- Preferred Qualification- Commercial/Short Term Insurance Certificate/Diploma.- Business Administration Certificate/Diploma.- Minimum Experience Level- 1 - 3 years Short-Term Insurance.**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
- Behavioural Competencies- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
- **_Please contact the Nedbank Recruiting Team at
+27 860 555 566
_