Global Cs Advocate

2 weeks ago

Johannesburg, South Africa Mimecast Full time

Customer Success Advocate

The legends in customer success

In this role your main focus will be on ensuring customer delight. You will be responsible for numbers of reactive & proactive tasks based on customer needs.

It is a demanding role with many outcomes expected. You will need to be highly-organized and efficient with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task.

You'll need:

- 1-3 year’s work experience in a relevant role
- General knowledge of MS Office, particularly Excel help manage workload.
- Good communication skills both written and verbal to communicate effectively with customers and internal stakeholders
- Good administrative skills including:

- Planning and time management to execute within given parameters
- Risk forecasting and reporting - general adherence to internal deadlines; ability to reprioritize tasks based off urgency
- Diligence in tracking activity within the CRM system
- Ability to work in a fast-paced environment; self-starter
- Familiarity with Salesforce beneficial

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly - and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
- In an effort to protect the health and resilience of our global community, Mimecast requires all individuals to be fully vaccinated for COVID-19 and/or receive a negative test before entry into our offices._

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