Product Design Lead

**Requisition Details
**Product Design Lead - Web Commercialization (114826)

**Cluster
**Nedbank RBB Digital

**Career Stream**

Digital

**Job Purpose**

We are looking for a Product Design Lead to join our Campaign and Commercialization Squad within the Nedbank Web Design Team. They will help drive and create new market-leading experiences that execute against Nedbank's Digital Strategy, producing the 'next level' craft behind a sustainable and growing digital business by employing advanced Product Design approaches as well as dynamic functional testing that measure scale, viability, feasibility and desirability.

**Responsibilities**:

- Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Head of Product Design, establish a clear scope, creative brief and project plan for projects
- Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
- Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
- Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
- Lead the project team by aligning, managing and coaching the designers, prototype engineers, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
- Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
- Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders
- Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Nedbank
- Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
- Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
- Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Nedbank ecosystem
- Coach and mentor designers in the project team and design team as a whole
- Foster a team environment in which designers feel engaged and motivated
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
- Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects.

**Essential Qualification**
- Matric Grade 12 / National Senior Certificate
- National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification

Minimum Experience Level
- Minimum of 5 years’ experience in design discipline (UX, UI, CX, PE) Ideally with a portfolio of high quality work in the financial services industry.
- Track record of leading the delivery of complex, high quality design projects, with strong customer impact
- 2 years of experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
- Demonstrated experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)
- Ability to create and use personas and produce illustrated customer journeys
- Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.
- Mature understanding and execution of Information Architecture.
- Mature understanding of current SEO, accessibility and web practices.

**Skills
**- Advanced understanding of the whole process of developing digital and service design solutions
- Great customer obsession - ability to tirelessly drive improvement in customer experience throughout the projects
- Strong skills in stakeholder management - ability to build strong relationships, communicate effectively and, when necessary, challenge constructively
- Problem-solving skills - ability to work tirelessly and think creatively in order to find solutions to problems/issues
- Understanding of the importance of data and insight in driving solutions and ability to use data in decision-ma