Product Design Lead

**Requisition Details & Talent Acquisition Consultant**
- REQ 123522 Thembi Mtshali- Job Family- Information Technology- Career Stream- Digital- Leadership Pipeline- Manage Self: Technical**Job Purpose**
- We are looking for a Product Design Lead to join our Foundation Squad within the Nedbank Web Design Team. They will help drive and create new market-leading experiences that execute against Nedbank's Digital Strategy, producing the 'next level' craft behind a sustainable and growing digital business by employing advanced Product Design approaches as well as dynamic functional testing that measure scale, viability, feasibility and desirability.**Team Description**
- Our Design team crafts experiences that make people's lives better. We're a close-knit, collaborative group, guided by a highly iterative Client-centered Design (CCD) process. Combining research, data, and thoughtful critique, we're discovering needs and solving fundamental problems that impact the financial and home life for millions of people in South Africa and throughout Africa.- Job Summary- Product Design Lead (PDL) manages the day-to-day execution of one or several customer design projects in Nedbank while guiding and developing individual team members. PDL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. They will make an important contribution to the design work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.- A successful PDL is a self-starter with passion for high quality customer design. They have a strong track record of delivering complex, creative and innovative design projects that elevate the customer experience. They can demonstrate strong communication capabilities and ability to influence and lead others in even high-pressure situations. They are passionate and knowledgeable about data, measurement and iteration. They understand the bigger picture and how to design client first end to end experiences taking all touchpoints into consideration.**Responsibilities**:
**Accountability: Project Management**
- Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Head of Product Design, establish a clear scope, creative brief and project plan for projects
- Manage the day-to-day delivery of the design output against the plan, continuously interrogating the design quality and customer experience to deliver high-quality output in each stage of the project
- Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements
- Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for the customers
- Lead the project team by aligning, managing and coaching the designers, prototype creators, copywriters and other possible team members, supporting them in setting goals, overcoming obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
- Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
- Actively seek ways to measure impact of the design to the customer and business, reporting the insights to the senior management and business stakeholders

**Accountability: High quality design**
- Create creative, innovative and high-quality design solutions to create a world-class customer experience across the projects in Nedbank
- Give a significant contribution to the design within the project, while providing thought leadership to the overall team and business
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to ensure that products/services/solutions are truly designed around the customer and deliver improved experience; surface and share insights to the broader team
- Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal output
- Align the design to the design standards and brand guidelines to ensure consistent experience to the customer across the Nedbank ecosystem

**Accountability: Building capabilities**
- Coach and mentor designers in the project team and design team as a whole
- Foster a team environment in which designers feel engaged and motivated
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices
- Contribute the knowledge building of the entire team by actively sharing insights and success stories; and providing feedback and ideas across different design projects.
- Education And Experience Required- National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equival