Dispatch and Delivery Manager
3 days ago
**Query and Resolution**
- First time tracking query complaints resolution.
- Execution of Pre-alerted priority parcels.
- Execution of the problem parcel report.
- Handling of collections in a timorously manner.
- Benchmark of 1 escalated query per month.
**Asset & Fleet Management**
- Vehicle Inspections
- Monitoring of movement reports
- Updated vehicle register
- Compliance of vehicle services intervals & general maintenance of vehicles
- Updated equipment registers
**Relationship**
- Maintain good working relationship with all relevant stakeholders and employees.
- Relationship with district management
- Relationship with hubs management
- Actively involved in additional stakeholder communication forums
- Participation in query resolution
- Relationship with other support partners
- Relationship with Medipost & PUP team
**People Management**
- Management of attendance & time keeping of staff
- Management of absenteeism & leave management
- Staff performance management
- IR knowledge and implementation
- Teambuilding initiatives
- Optimum staff utilization
- Knowledge of HR processes
- General Housekeeping of offices/ facility/ scanning stations
- Adherence to Travel Policy & Optimum Cost Saving
**Qualifications**:
- Grade 12 (Matric)
- National Diploma (3yrs) or Higher in Logistics/Distribution/Freight/Courier or Supply Chain Management.
**Experience**:
1 to 3 years in the Junior Management role.
**Job Types**: Full-time, Permanent
Application Deadline: 2024/11/12
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