Call Center Agent

2 weeks ago


Johannesburg, South Africa Ciazcon Full time

Currently we are searching for a Call Center Agent for Johannesburg, South Africa.

**Responsibilities of this Post**:
Answer courteously inbound calls.
Generate customer interest in the services or products offered by the company.
Respond to customer inquiries.
Provide personalized customer service by responding to the needs of the customers.
Manage and update customer databases with the status of each customer.
Ensure feedback from the customer to further improve the customer services.
Coordinate with the dispatch team to send products or provide services on time to customers.
Manage filing, mailing, correspondence and other management tasks.
Build customer loyalty by follow-up of customer calls.
Provide customers with brochures and information packages on products or services.

**Requirements of this Post**:
Matric Certificate.
Two to four years experience as Call Center Agent.
A great telephone manner with excellent communication skills.
Ability to work on your own as well as in a team.


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