Current jobs related to Call Center Supervisor - Johannesburg - Ciazcon

  • Call Center Supervisor

    2 weeks ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Collect and analyse call-center statistics. Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and...

  • Call Center Supervisor

    1 day ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Collect and analyse call-center statistics. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Develop objectives for the call center’s day-to-day activities. Monitor and improve ordering, telephone handling and...

  • Call Center Supervisor

    1 week ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Develop objectives for the call centre’s day-to-day activities. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.). Collect and analyse call-centre statistics. Assume...

  • Call Center Trainer

    3 days ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    **Job Description**: Posted Monday, July 14, 2025, 11:00 PM **Advanced Call Center Technologies** - Job Description **Trainer** **Reports To**: Manager, Training & Quality **Department**: Training **FLSA**: Non-Exempt **Prepared By**:Human Resources **Position Summary** - Under the general direction of the Director of Training & Quality, facilitates company...

  • Call Center Supervisor

    1 week ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Meet and exceed sales targets and KPI's. Build and develop existing client base. Build and develop new potential business. Answering agent questions regarding best practices or difficult calls. Ensuring staff members are achieving...

  • Call Center Consultant

    2 weeks ago

    Johannesburg South, South Africa SKILLS PLACEMENT CENTER Full time

    WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

  • Jo Operations Supervisor

    5 days ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results. In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem...

  • Call Center Agent

    2 weeks ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...

  • Call Center Agent

    2 weeks ago

    Johannesburg, South Africa Ciazcon Full time

    Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Address and resolve customer complaints. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools...

  • Call Center Operations Manager

    1 week ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    **Job description** **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive...

Call Center Supervisor

2 weeks ago

Johannesburg, South Africa Ciazcon Full time

Currently we are searching for a Call center supervisor for Johannesburg, South Africa.

**Responsibilities of this Post**:
Hire, train, coach and lead call centre team as they provide services to our customers.
Lead the call centre team to provide friendly and efficient service to customers on inbound and outbound calls
Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made.
Be a first point of contact to handle and resolve customer complaints on products and services.
Collect, Monitor and analyse call centre statistics, data and trends and actively work with the broader team to improve business performance and team delivery.
Identify, resolve and escalate issues appropriately.
Ensure effective resource planning for the efficient operation of the call center (personnel and technology).

**Requirements of this Post**:
Grade 12.
Tertiary qualification in any management or consumer related field.
Four years’ experience in a call center management role.
Must be analytical, detail orientated and meticulous.