Senior Operations Customer Manager

4 days ago

Centurion, South Africa Hire Power Full time

**Role Purpose**:

- Reports to the Business Operations Director.
- Oversee major planning, development, manufacturing, logistics, and distribution processes in the supply chain workflow to ensure that corporate-wide goals are met.

**Key Roles and Responsibilities**:

- Coordinates manufacturing, **procurement logistics** and sales functions.
- Ensure that the outsourced warehouse meets SLA requirements.
- To integrate and streamline overall business operations processes.
- Maintain stable and sustainable collaboration with external vendors.
- Plan, schedule, and manage business activities related to order processing through various **logistics** methods, to meet **customer requirements.**:

- Oversee the Imports and Exports as well as national stock management.

**People Management Responsibility**:

- Manager of Managers

**Minimum Requirements and Experience**:

- BSc/BA degree in Business Administration., or Recognition of prior experience (RPL) without qualification.
SA Citizen with a clean criminal history.
- Valid unendorsed driver's license.
- 5 yrs experience in **Order management (prerequisite)**:

- ** 2 to 3 yrs Warehouse experience (prerequisite)**:

- ** 2 yrs Export experience to African Countries (prerequisite)**:

- Ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.
- Customer-centric.
- Knowledge of business concepts, tools and techniques and the ability to operate with a business mindset that complements one's functional speciality and keeps it in a business context.
- Knowledge of strategies and tools for controlling and optimizing the factors that could impact the delivery of products.
- Knowledge of, and ability to apply, policies and practices for planning and administering a budget.
- Knowledge of business process improvement tools, techniques, and ability to understand, monitor, update or enhance existing business or work processes.
- Ability to effectively manage the utilization of external services (e.g., product or platform vendors, service providers, contractors, consultants, outsourced functions).
- Knowledge of issues and considerations for effectively managing local or distributed inventories of products.
- Knowledge of the process, issues, and considerations for effectively managing inventory for the outsourced warehouse.
- Ability to measure the quality and quantity of work effort for the purpose of improvement.

**Behavioural Competencies**:

- Communicate effectively.
- Drive for results.
- Focus on the customer.
- Negotiate and influence.
- Plan and organise effectively.
- Quality management skills.
- Works well with deadlines.
- Knowledge of logistics systems.
- Understanding of transportation limitations and regulations.
- Ability to contribute individually to a greater goal.
- Understanding of transportation issues, knowledge of logistics subset.

Ref Code: BIZOPS
Location: Centurion
Career Level: 3 to 5 years at managerial level
Industry: Supply Chain Management (Warehousing)
EE/ Non-EE: Strictly EE in accordance with the company’s Employment Equity Plan
Working Hours: Monday to Friday 08H00 to 16H30 (On-site)

**Salary**: The package includes medical aid, provident fund & 13th Cheque

**Skills**:

- CommunicationCustomer RelationsCustomer ServiceLogisticsManufacturingOrganizationPlanningSupply ChainTransportation

**Industries**:

- PrintingPublishing

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