Customer Relationship Manager

About the Role We are currently seeking a Customer Relationship Manager to manage the relationship with current and potential customers to across all our service offerings and contribute to strategic development of service offering. **Qualifications, Skills and Experience**: - Grade 12 - Relevant qualification in Marketing/Sales/Operations - Minimum 3 years’ experience in management role - Minimum 5 years’ experience in HR/Consulting environment - Minimum 3 Year corporate experience in managing a portfolio of clients - Customer Service orientation - Experience in multi stakeholder management and relationship building - Influence, persuade and convince knowledge. - Creative Thinking - Networking - Computer literate (MS Office) - Excellent written & verbal communication skills - Planning & Organising skills - Meticulous attention to detail - Interpersonal skills - Report Writing skills - Proven track record of having made target - Experience in presentation and negotiation of business solutions at senior management level - An eye for business opportunities - Ability to work independently with minimum supervision **Requirements**: Additional Requirements Detailed Description **Primary Duties and Responsibilities**: - Scheduling of business appointments with client base and maintain existing business - Establish customer needs, developing opportunities and assist in growing customer base - Update and distribute all CRM reports timeously - Prepare and present proposals and presentations to clients - Effectively and efficiently deal with client queries - Identify and escalate possible threats to existing business and project co-ordination. - Being proactive in dealing with clients - Providing high levels of customer service - Advising clients based upon company guidelines - Obtaining pertinent records, reports & financial information from clients to progress claims along with keeping systems up to date. - Manage the Service Level Management process and be accountable for running the client portfolio relationships in all business units. - Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients. - Ensure that regular performance feedback to client takes place via Service Level Meetings and surveys. - Play a prominent communication role in problem solving and execution of communication plans to avoid disruption of service to clients. - Ensure Team Leaders and their implementation teams understand client requirements, overall solution delivery, and compliance to SLA. - Maintain regular communication with CEO on customer relations and prepare frequent reports. - Assist in identifying strategic business function opportunities both short-term and long-term. - Contributes to the development of strategic frameworks for products, services, technologies and support; develops strategic directions and alternative service delivery options. About the Company Ziyana Business Consulting and Training is a fully integrated solutions provider dedicated to consistently providing high customer satisfaction by rendering excellent service, and furnishing an enjoyable atmosphere at an acceptable price/ value relationship. We also maintain a friendly, fair, and creative work environment, which respects diversity, ideas, and hard work. We are 100% black owned and majority black female owned. We are an accredited training provider with Services SETA being our primary SETA. We are affiliated with the SABPP as well as APSO. Ziyana Business Consulting and Training is a people management solutions provider. Our business is people centered and solutions driven. As a solutions provider, Ziyana Business Consulting and Training goes beyond the call of duty to gain understanding of our client’s strategies, the markets in which they operate in and the skills they need to achieve their business objectives. We assist organizations develop their employment value proposition (EVP). For SMMEs and organizations that lack HR capacity, we provide a holistic people management solution. For larger organizations, we assist the HR department with specific interventions whilst transferring skills, knowledge and experience, supported where necessary by formal training programmes.