Executive: Customer Operations/ Experience
2 weeks ago
Job title: Executive: Customer Operations/ Experience Job grade: M3 (E1-E3 on Patterson) Business Unit: Consumer Small Business Division: Consumer Commercial Span of control: 5-10 Reports to: Chief Commercial Officer Core Description Responsible for shaping and driving the overall customer experience strategy to build loyalty, retention, and business growth. Oversee customer service operations to ensure high-quality, timely support, while leveraging customer insights and data to identify improvements. Lead position leads cross-functional collaboration to design and deliver seamless, integrated customer journeys across all touchpoints, fostering a customer-centric culture throughout the organization. In addition, it manages budgets, forecasts, and performance metrics, while ensuring alignment of customer experience initiatives with Telkom’s strategic objectives and maintaining a unified, consistent view of the customer across systems and channels. Job Responsibilities Develop and execute customer experience strategies to drive loyalty, retention, and growth. Oversee customer service operations, ensuring high-quality support and issue resolution. Analyze customer feedback and data to identify areas for improvement. Lead cross-functional teams to design and deliver seamless customer journeys. Foster a customer-centric culture within the organization. Develop and manage budgets, forecasts, and metrics for customer experience and customer service. Collaborate with all Telkom stakeholders to align customer experience initiatives with business objectives. Implement and maintain a single view of the customer across all touchpoints and systems. Ensure Consistent And Integrated Customer Experiences Across Physical channels: Contact centers, stores, branches, events. Digital channels: website, mobile app, social media, email. Channel Specific Responsibilities Design and optimize in-store experiences. Manage customer service at physical locations. Digital Channels Develop and implement digital customer experience strategies. Oversee social media and online customer support. Overall Goals Improve customer satisfaction and loyalty metrics. Reduce customer complaints and issues. Increase customer retention and growth. Enhance customer experience through innovative solutions. Achieve a unified customer view to inform business decisions. Deliver seamless experiences across physical and digital channels. Education Minimum NQF 7: 3 year Degree. MBA will be an advantage. Experience 8 Years relevant experience, of which at least 3 years on senior management level. Special Requirements Proven experience in customer experience and customer service leadership roles. Strong understanding of customer behavior, market trends, and industry benchmarks. Excellent communication, leadership, and stakeholder management skills. Ability to drive change, innovation, and continuous improvement. Strong analytical and problem-solving skills. Key Stakeholders Telkom stakeholders (Marketing, Product Sales Channels, regions, network, IT and Group Corporate Affairs) Research Vendors Equipment/ Device Vendors Capability and service partners Specialist Contractor Providers/ Vendors/ Partners HR Finance CLOSING DATE: 24 NOVEMBER 2025 #J-18808-Ljbffr
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Customer Experience Ambassador
1 week ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is recruiting for Night...
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Customer Experience Ambassador
1 day ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. **Purpose**: To assist the...
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Customer Experience Ambassador: Medical
1 week ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
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Head of Customer Experience
2 weeks ago
Centurion, South Africa Telkom Full timeA leading telecommunications company in Centurion seeks an Executive: Customer Operations/Experience to drive customer experience strategies and oversee customer service operations. The ideal candidate will have 8 years of relevant experience, including leadership roles in customer experience. Strong analytical and communication skills are essential. Join a...
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1 week ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **(Market related)** CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
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Afrikaans Customer Service Consultant
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Customer Care Administrator
2 weeks ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **ompany Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
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Customer Care Administrator
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Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **Company Overview**: CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success. CLC is...
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Customer Experience Advisor
4 weeks ago
Centurion, South Africa RMB Nigeria Limited Full timeCustomer Experience Advisor page is loaded## Customer Experience Advisorlocations: Centuriontime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 12, 2025 (6 days left to apply)job requisition id: R42617# **Job Description**To provide excellent customer experience by welcoming customers, understanding their requirements, and...
